OperationsSpecialist

OUR MISSION AND VISION At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world. We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board. We’re building the #1 payment orchestrator in the world — and the names behind us prove it. Clients include Bolt, Ajax, Nova Post, MEGOGO. Trusted by giants like J.P. Morgan. Ranked #2 in the “Employer of the Year 2026” award by Forbes Ukraine. ABOUT THE TEAM AND ROLE As a Operations Specialist, you’ll work on Chargebackhit — technology that protects online businesses from fraud and chargebacks. The product is mature but runs with the energy of a startup: things evolve fast and decisions are made quickly. This role sits at the intersection of operations, data, and fintech infrastructure. You’ll handle dispute cases that require human judgment, work with banking interfaces, investigate data discrepancies, and directly influence financial outcomes for our merchants. No prior experience is required — just attention to detail, focus, and a drive to grow. What you’ll own - Сonnecting, testing, and monitoring the operation of chargeback prevention services - Working with the database - Active interaction with other teams: Analytics, Sales, and Account Management - Processing analytical requests from our clients - Identify repetitive manual tasks and streamline them using AI tools, templates, and workflow automation; - Handle dispute cases that require human judgment, provider-specific nuances, or non-standard workflows; YOU’RE A GREAT FIT IF YOU HAVE - Bachelor’s or Master’s degree (completed or in progress) - Strong academic achie