Pavago
Staffing and Recruiting
OperationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Specialist at Pavago. Skills: Shift fulfillment, Workforce coordination, Live operations, Issue resolution. Own shift fulfillment process. Respond to client staffing requests”
What You'll Achieve.
Shifts filled quickly and accurately; No-shows minimized; Attendance issues minimized; Clients receive fast communication; Clients receive professional communication; Workers stay engaged; Workers stay responsive; Operational issues resolved quickly; Systems organized; Documentation organized; Shift fill rate; Time-to-fill open shifts; Attendance reduction; No-show reduction; Response time to issues; Accuracy of documentation; Accuracy of system updates; Client satisfaction; Workforce reliability
Industry & Context.
Real-time issue resolution; Solutions-oriented; Problem solving
What They're Looking For.
Must Have
2+ years operations experience, 2+ years staffing coordination, 2+ years workforce management, 2+ years scheduling experience, 2+ years dispatch experience, 2+ years live operations experience, Written English communication skills, Spoken English communication skills, Comfortable using scheduling systems, Comfortable using operational tools, Comfortable using internal dashboards, Comfortable using workforce platforms, Ability to multitask, Ability to prioritize under pressure, Reliable computer/laptop setup, Stable high-speed internet connection, Comfortable working remotely during U.S. hours
Nice to Have
Staffing marketplaces experience, On-demand workforce experience, High-growth startups experience, Experience tracking attendance, Experience tracking clock-ins, Experience tracking workforce KPIs, Process improvement mindset, Ability to optimize workflows
What You'll Do.
Own shift fulfillment process
Respond to client staffing requests
Assign professionals to shifts
Confirm professional availability
Ensure shifts are covered
Coordinate replacements for cancellations
Coordinate replacements for no-shows
Monitor active shift activity
Follow up on late arrivals
Follow up on no-shows
Follow up on schedule conflicts
Communicate with workers
Communicate with clients
Communicate with on-site managers
Resolve operational issues
Onboard professionals
Activate professionals
Maintain communication with workforce
Build relationships with professionals
Maintain workforce engagement
Maintain workforce retention
Keep operational systems updated
Keep trackers updated
Maintain clean documentation
Identify operational issues
Suggest workflow improvements
Support operational efficiency
Review incoming shift requests
Secure shift coverage
Communicate with professionals for assignments
Communicate with professionals for attendance
Follow up on attendance issues
Resolve last-minute cancellations
Resolve staffing gaps
Coordinate with clients
Coordinate with on-site managers
Update internal systems
Update shift documentation
Identify operational bottlenecks
How You'll Work.
Team & Collaboration
Coordinate with clients; Coordinate with workers; Coordinate with on-site managers
Communication Scope
Written communication; Spoken communication; Neutral English accent; Modest English accent; Confident coordination
Full Job Description
### **Operations Specialist (Workforce Operations & Scheduling) – Remote** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** At Pavago, one of our clients is hiring an Operations Specialist to manage live workforce operations on a fast-moving scheduling platform. This is not a traditional admin or support role. You’ll operate at the center of daily execution — ensuring shifts are filled, workers are activated, attendance is monitored, and clients receive reliable service in real time. You will oversee the full shift lifecycle, including: * Shift fulfillment * Workforce coordination * Attendance monitoring * Real-time issue resolution * Last-minute scheduling coverage If you thrive in fast-paced operational environments, stay calm under pressure, and enjoy coordinating moving parts in real time, this role is built for you. ### **What You’ll Own** ### **Shift Fulfillment & Workforce Coordination** * Own the end-to-end shift fulfillment process * Respond quickly to incoming client staffing requests * Assign professionals to open shifts and confirm availability * Ensure shifts are fully covered on time * Coordinate replacements for last-minute cancellations or no-shows ### **Live Operations & Real-Time Issue Resolution** * Monitor attendance, clock-ins, and active shift activity * Follow up immediately on: * Late arrivals * No-shows * Schedule conflicts * Communicate directly with: * Workers * Clients * On-site managers * Resolve operational issues in real time while maintaining service quality ### **Workforce Onboarding & Engagement** * Onboard and activate professionals on the platform * Maintain ongoing communication to improve workforce reliability * Build strong relationships with active professionals * Help maintain workforce engagement and retention ### **Systems, Documentation & Process Improvement** * Keep operational systems and trackers updated accurately * Maintain clean documentation across workflows and shif
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