OperationsSpecialist

### **Operations Specialist (Remote – Colombia, US Hours)** **Full-Time | Remote** ### **About the Role** Pavago is hiring on behalf of a client seeking an **Operations Specialist** to manage day-to-day workforce operations on a live scheduling platform. This role is responsible for ensuring **shifts are filled, workers are active, and daily operations run smoothly.** You will oversee the full shift lifecycle — from onboarding professionals to handling real-time attendance issues and last-minute changes. ### **Responsibilities** * Manage **shift scheduling and workforce coordination** end-to-end * Respond to client shift requests and ensure timely coverage * Assign workers and confirm availability and attendance * Monitor attendance, clock-ins, and shift activity * Handle **no-shows, late arrivals, and last-minute changes** * Secure replacements quickly to avoid disruptions * Communicate with clients and on-site managers to resolve issues * Keep systems, trackers, and documentation up to date * Identify recurring issues and suggest process improvements ### **Requirements** * 2+ years of experience in: * Operations * Staffing / Workforce Coordination * Scheduling or similar roles * Strong English communication skills (spoken and written) * Ability to work **US hours** * Strong organizational and multitasking skills * Comfortable using digital tools and platforms * Reliable internet connection and computer setup ### **Nice to Have** * Experience with staffing platforms or marketplaces * Background in shift-based or on-demand workforce environments * Experience tracking attendance or operational KPIs * Exposure to process improvement initiatives ### **What You’ll Be Doing Daily** * Reviewing and assigning shift requests * Confirming worker attendance * Monitoring live shifts and resolving issues * Coordinating replacements when needed * Communicating with workers and clients * Updating systems and tracking outcomes ### **KPIs** * Shift fill rate and time-to-fill * Atte