M3USA
Healthcare
OperationsSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Operations Specialist at M3USA. Skills: Project lifecycle management, Sampling, Vendor management, Client relations. Manage technical execution of project lifecycle. Assist with programming”
What You'll Achieve.
Keep recruitment rate under KPIs; Keep costs under KPIs; Client satisfaction score above target
Industry & Context.
Troubleshooting link-related issues
US shift hours
What They're Looking For.
Must Have
Bachelor’s degree in sales, marketing, or equivalent years’ experience, Experience assisting or managing several projects, Proficient at Excel and Microsoft Office skills, Able to work as part of a team, Show flexibility in tasks, Independently motivated, Inspired by working in a dynamic environment, Comfortable with change, Able to derive opportunity from uncertainty, Analytical and strategic thinker, Ensure 100% accuracy, Display excellent attention to detail, Organizational skills, Work on a variety of projects, Generate effective results, Keep outsourced project recruitment rate and costs under KPIs, Client satisfaction score above target, Attend internal kickoff, Prepare client kickoff deck, Manage partner coordination, Oversee translation process, Conduct thorough link checks, Submit surveys to programming team, Attend all client calls, Assist with troubleshooting link-related issues, Set up automated data exports, Provide client contact information, Submit partner request forms, Manage internal recruitment efforts, Coordinate and schedule pre-tests, Partner with fieldwork team, Reconcile counts for invoicing, Ensure alignment with partners, Experience with email marketing automation, Knowledge of email marketing best practices, Willing to work in US shift hours
Nice to Have
Experience with complex market research projects, Intricate sampling experience
What You'll Do.
Manage technical execution of project lifecycle
Assist with programming
Assist with link testing
Assist with translations
Assist with fieldwork setup
Assist with partner coordination
Review projects regularly
Inform project managers of challenges
Provide recruitment updates
Ensure projects completed in line with timelines
Use M3 tools to best capabilities
Build working relationships across departments
Keep outsourced project recruitment rate under KPIs
Keep outsourced project costs under KPIs
Achieve client satisfaction score above target
Attend internal kickoff
Prepare client kickoff deck
Manage partner coordination
Manage external liaison communications
Provide ongoing updates to partners
Oversee translation process
Conduct thorough link checks
Submit surveys to programming team
Provide support during client calls
Assist with troubleshooting link-related issues
Set up automated data exports
Provide client contact information to Quick Charts team
Submit partner request forms
Manage internal recruitment efforts
Coordinate custom recruitment team
Coordinate and schedule pre-tests
Partner with fieldwork team
Address fieldwork questions
Address fieldwork issues
Reconcile counts for invoicing
Ensure alignment with partners on invoicing
How You'll Work.
Team & Collaboration
Liaise with other team members; Coordinate with project managers; Build working relationships across departments; Collaborate with custom recruitment team; Partner with fieldwork team
Communication Scope
Written communication; Verbal communication; English grammar rules
Process & Methodology
Project lifecycle management, Project delivery, Timeline management, Client kickoff preparation
Full Job Description
About M3- A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. The Operations Specialist is responsible for all aspects of recruitment for quantitative and qualitative projects assisting the US Project Managers in making sure studies are delivered in accordance with the specs given by the client. The Operations Specialist liaises with other team members to deliver the project, being fully responsible for the sampling aspect of the allocated projects. Essential Duties and Responsibilities: Including, but not limited to the following: * Assists and manages technical execution of a project’s life cycle. * Assists with programming, link testing, translations, fieldwork setup, and partner coordination. * Manage up to 30 live projects to maintain the knowledge and experience of market research recruitment. * Excellent understanding of project recruitment methodology for studies; coordinate with project fieldwork coordinators & project managers to best utilize available options for maximum results. * Build a sampling plan for the projects allocated. * Review projects on a regular basis and inform
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