HumanSignal
OperationsSpecialist
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optimal for Mid candidates.
“Operations Specialist at HumanSignal. Skills: process management, operational metrics, continuous improvement. Build and drive critical operational processes. Manage daily operations across multiple programs”
What You'll Achieve.
meet day-to-day customer delivery commitments; ensure clients get the highest-quality data on time, every time; own the outcome, no excuses
Industry & Context.
creative problem-solving; find creative solutions to problems that don't have obvious answers
What They're Looking For.
Must Have
2+ years of experience in an operational role or top-tier consulting firm, Undergraduate degree in an analytics-heavy field (Engineering, Economics, or related), Action-oriented; balances creative problem-solving with scrappy execution, analytical and process-improvement capability, Proficiency in SQL or demonstrated analytical tooling skills
Nice to Have
Experience in marketplace, logistics, or workforce platform operations, Familiarity with tools like Zendesk, Notion, or Airtable, Exposure to AI/ML workflows, data annotation, or contributor management, Entrepreneurial comfortable in fast-moving, ambiguous environments
What You'll Do.
Build and drive critical operational processes
Manage daily operations across multiple programs
Maintain operational trackers and documentation
Monitor contributor engagement
Create an effective feedback loop
Identify recurring bottlenecks
Recommend process run pilots and experiments
Collaborate with SPLs
How You'll Work.
Team & Collaboration
Collaborate with SPLs, TPMs, Customer Operations, and Product teams
Process & Methodology
own complex, high-stakes data programs end-to-end, holding quality and delivery timelines simultaneously
Full Job Description
The future of AI — whether in training or evaluation, classical ML or agentic workflows — starts with high-quality data. At HumanSignal, we’re building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise. Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities — from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it’s the most widely adopted OSS solution for teams working on building AI systems. Label Studio Enterprise builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines — powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we’re doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems — we’d love to talk. Level: Individual Contributor Compensation: $55,000 – $75,000 Location: San Francisco, CA About the Role HumanSignal specializes in operationally complex, multimodal data collection and annotation — delivering the datasets that frontier AI research requires and remote workforce marketplaces can' t. We own projects end-to-end, from scoping and protocol design through final delivery, running on-site and distributed expert workforces across 50+ knowledge domains, 30+ languages, and 75+ countries. Our work spans RLHF, evals, red-teaming, and custom multimodal data creation, all powered by Label Studio Enterprise and built on a foundation of rigorous quality workflows, ethical sourcing, and full data security. This role sits at the operational core of that delivery engine — re
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