OperationsSpecialist

Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Insurance Operations Specialist at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? As the Operations Specialist, you will be responsible for improving operational efficiency by analyzing data, optimizing workflows, and maintaining scalable systems and documentation. This role blends analytical work with process design and cross-functional coordination, ensuring that operations run smoothly and continuously improve over time. What will you do? Gather, analyze, and reconcile data to ensure accuracy, identify trends, and support operational decision-making. Identify inefficiencies, surface opportunities, and develop solutions to improve workflows, systems, and team performance. Develop and maintain internal documentation, SOPs, and knowledge base resources to ensure information is centralized, accessible, and scalable. Manage