IMG
Sports marketing
OperationsShiftLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Operations Shift Lead at IMG. Skills: Infrastructure operations, Service reliability, ITSM processes, Change management. Lead global 24x7 infrastructure operations. Manage endpoint management services”
What You'll Achieve.
Prevent recurrence of incidents; Drive service-level accountability; Improve service delivery; Reduce manual operational overhead; Ensure services are supportable; Drive measurable uptime; Drive performance outcomes; Improve stability; Reduce MTTR; Optimize cost-to-serve
Industry & Context.
Root cause analysis; Problem management; Operational inefficiencies; Process improvements; Troubleshooting
What They're Looking For.
Must Have
Bachelor’s degree in IT or CS, 5+ years enterprise IT infrastructure experience, 2+ years leading technical operations teams, Familiarity with ServiceNow, Datadog, or Splunk
Nice to Have
Exposure to M&A transformations, ITIL Expert certification, PMP certification
What You'll Do.
Lead global 24x7 infrastructure operations
Manage endpoint management services
Manage messaging collaboration services
Drive root cause analysis
Drive problem management activities
Implement corrective actions
Implement operational improvements
Maintain operational documentation
Maintain post-incident reporting
Partner with Service Delivery leadership
Mature Infrastructure ITSM processes
Drive service-level accountability
Oversee infrastructure changes
Review infrastructure changes
Document infrastructure changes
Execute infrastructure changes
Coordinate maintenance activities
Ensure production environments remain stable
Identify operational inefficiencies
Drive process improvements
Support automation initiatives
Improve service delivery
Reduce manual operational overhead
Contribute to operational readiness
Ensure services are supportable
Establish weekly Operations Review
Partner with enterprise project teams
Ensure seamless transitions
Drive operational readiness for projects
Drive operational readiness for platform changes
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner with Service Delivery; Partner with ServiceNow operators; Across all teams; Across infrastructure teams; With external vendors; With enterprise project teams
Communication Scope
Executive communication; Strategic communication; Written communication; Verbal communication; Technical communication
Process & Methodology
Change management, Project management
Full Job Description
_**Who We Are:**_ IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. KEY RESPONSIBILITIES- * Lead global 24 ×7 infrastructure operations encompassing endpoint management (Intune/JAMF/Endpoint Central), and messaging collaboration (M365/Slack/Box/Zoom) service reliability. * Drive root cause analysis (RCA) and problem management activities following significant incidents. * Implement corrective actions and operational improvements to prevent recurrence. * Maintain clear operational documentation and post-incident reporting standards. * Partner with Service Delivery leadership and ServiceNow operators to mature Infrastructure ITSM processes (Incident, Proble
Applying for this Operations Shift Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about IMG?
Real rants from real employees. Read before you apply.