OperationsServicesManager

**Job Posting Title** Operations Services Manager **Agency** 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV **Supervisory Organization** IS-CS **Job Posting End Date** Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. **Estimated Appointment End Date (Continuous if Blank)** **Full/Part-Time** Full time **Job Type** Regular **Compensation** **Job Description** **As an Operations Services Manager with OMES you will enjoy:** * Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. * A comprehensive [Benefit Package](https://oklahoma.gov/omes/divisions/human-capital-management/employee-benefits/about.html) with a generous [benefit allowance](https://oklahoma.gov/content/dam/ok/en/omes/documents/2026-beg-biweekly-rates-UA.pdf) to offset the cost of insurance premiums for employees and their eligible dependents. **Job Details** * This is a full-time, 40-hour per week position, to include on-call support of supervisors and team as needed. * Support the Information Services Division * Salary up to: $90,000 based on education and experience * Position is on-site in Oklahoma City, OK **Position Summary** This position is responsible for the operational management of the service desk and the ServiceNow platform administrative team. This role ensures effective service delivery, strong operational performance, staff development, service quality and continuous improvement across service operations and ServiceNow processes. This position partners closely with technical teams and business stakeholders to support efficient, reliable end-user services. **Position Responsibilities** * Oversee daily service desk operations and ServiceNow platform administration, ensuring consistent service delivery. * Provide direct leadership to service desk supervisors and ServiceNow team, as well as indirect oversig