Evernorth
OperationsSeniorAnalyst-HIH
Neural analysis suggests this role is
optimal for Senior candidates.
“Operations Senior Analyst - HIH at Evernorth. Skills: Content configuration, Operational excellence, Data variable mapping. Own end-to-end configuration of complex, multi-component content. Interpret inputs”
What You'll Achieve.
Ensure accuracy, completeness, and alignment with business requirements; Support accurate mail-merge, content logic, and operational workflows; Support accurate, scalable content configuration solutions; Confirm readiness before release; Prevent recurrence of issues; Reduce error rates; Propose measurable improvements; Reduce recurring issues; Ensure adherence to defined conventions; Reduce recurring issues
Industry & Context.
Solve ambiguity with structure; Troubleshoot configuration or data issues; Identify root cause insights; Identify patterns, defects, or workflow risks; Identify inefficiencies; Identify deviations from standards
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 3-5 years of relevant experience, Demonstrated capability to independently execute configuration focused operational work, Proficiency configuring multi-component content, Mapping data variables, Interpreting complex inputs, Ability to identify, flag, and troubleshoot configuration or data issues, Analytical thinking, Solid understanding of operational tools, Platform behaviors, Mail-merge mechanics, Foundational to mid-level analytical capability, Assess workflow outputs, Review test results, Identify improvements to logic, data mapping, or configuration structures, Demonstrated experience using SQL, Extract, analyze, and validate data, Advanced proficiency in Microsoft Word, Advanced proficiency in Microsoft Excel, Build structured documents, Leverage advanced formatting, Use complex formulas, functions, and data analysis tools, Exceptional attention to detail and accuracy, Ability to manage complex, configuration heavy workloads, Prioritize deliverables, Operate independently, Meet deadlines in a dynamic environment, Comfort working within and continually improving SOPs, Documentation frameworks, Repeatable configuration processes, Clear, proactive communication skills, Partner effectively with operations, technology, campaign teams, and production partners, Ability to ask clarifying questions, Escalate concerns thoughtfully, Support cross-team coordination, Collaboration mindset, Define test plans, Validate readiness, Contribute to preventive controls, Demonstrated independence, Sound judgment, Decision making, Structure ambiguous requirements into reliable configuration solutions, Ability to influence quality outcomes, Identify risks early, Propose solutions, Help teams adopt standards and best practices, Organizational skills, Growth-oriented mindset, Openness to feedback, Commitment to continuous improvement, Standardization, Scaling operational excellence
Nice to Have
Experience with Customer Communication i.e. MessagePoint, Quadient, Blue Relay, etc. is a plus
What You'll Do.
Own end-to-end configuration of complex
multi-component content
Prepare configuration structures
Structure ambiguous requirements
Design validation steps
Confirm readiness before release
Detect data issues or configuration discrepancies
Escalate only when necessary
Ensure root cause insights are captured and addressed
Implement process or configuration adjustments
consistent documentation
Assess workflow and content setup processes
Uncover inefficiencies
Propose measurable improvements
Contribute to operational enhancements
or optimization opportunities
Enforce content governance and configuration standards
Ensure adherence to defined conventions
Identify deviations from standards early
Document deviations clearly
Drive resolution through corrective action and preventive measures
Support onboarding and alignment of peers
and socialize standards
How You'll Work.
Team & Collaboration
Partner with operations; Partner with campaign teams; Partner with technology groups; Cross-functional teams; Cross-team coordination
Communication Scope
Clear communication; Proactive communication; Ask clarifying questions; Escalate concerns; Support coordination
Process & Methodology
Prioritize deliverables, Meet deadlines
Full Job Description
**Content Operations Senior Analyst** **About Enterprise Print & Distribution** Enterprise Print & Distribution is a collaborative, mission driven division built on a strong culture of teamwork, accountability, and continuous improvement. We believe in _progress over perfection_ , moving forward with intention, learning from every challenge, and always raising the bar on quality. Our teams show up for one another and for our business partners, clients, and members with a shared commitment to service excellence. Whether we’re executing critical communications, safeguarding accuracy, or enhancing operational workflows, we take pride in delivering reliable, high-quality results that strengthen trust across the enterprise. **About the Role** The Content Operations Senior Analyst is a key driver of content configuration, release execution, and operational excellence within Enterprise Print & Distribution. In this role, you will lead multi‑component content set up and configuration, enhance quality and workflow efficiency, and operate with a high degree of independence and judgment. You’ll serve as a trusted advisor for cross content platforms, owning optimization strategies and influencing how teams prepare, deliver, and manage content across the enterprise. This role is ideal for someone who thrives in a fast‑paced operational environment, enjoys solving ambiguity with structure, and excels at translating business requirements into accurate, scalable content configuration solutions. You will partner closely with cross‑functional teams—including operations, product partners, technology groups, and campaign teams—to ensure content is configured accurately, tested thoroughly, and released with precision. **Examples of Deliverables** * Set Up data variables in associated tables and systems * Fully rendered document * Provide feedback and insights on workflow, SOPs, and preventive measures * Completion of Jira cards for content configuration requests What You’ll Do * **Conte
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