OperationsSeniorAnalyst

**Operations Senior Operations Analyst (BAND 3)** **Overview:** Cigna is expanding its deployment of Workforce/ Resource Management and Capacity Planning across the business as we fulfill our customer-centric mission to help the people we serve improve their health and well-being. The Planning & Insight team determines the appropriate staffing/ resources needed to meet our customers’ expectations and within key business targets. The team must possess the ability to visualize, articulate, and solve complex and complicated business problems and identify opportunities for innovation for our global verticals including employer segments, medical cost management, finance, and service operations. These businesses are aligned under our health improvement to drive affordability and customer experience strategies; all with the common goal of identifying what works best – personalized for our customers. **RESPONSIBILITIES:** * Must be able to create data and cost models that assists in selecting appropriate staffing locations based on various requirements such as Skills, languages, regulatory and statutory needs * Must be able to provide meaningful insights on resource utilization that is cost effective and meets all the business requirements. * Must be able to clearly communicate recommendations to supervisors. * Ability to translate and summarize analytical data findings into actionable recommendations * Able to devise detailed resource optimization plans in a multi-site, multiple networks, multiple lines of business & heavily decentralized environment and implement the same on capacity models/tools. * Contribute to or develop complete, realistic and achievable plans to drive project to successful implementation (on time, within budget and meeting Customer needs) of new predictive models. * Must be able to understand forecasting, and associated staffing by multiple skills/work types * Visualization needed to be able to provide actionable insights. * Able to devise detailed r