Binance
fintech
OperationsSeniorAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Operations Senior Analyst at Binance. Skills: payment operations, operational monitoring, incident management, customer support, stakeholder management. Monitor Pix transactions, availability, failures, rejections, refunds and operational disruptions on a daily basis.. Track operational and performance indicators such as transaction success rates, processing times, transaction volumes, complaints, refunds and fraud-related events.”
Industry & Context.
analytical mindset; Hands-on and problem-solving oriented profile
What They're Looking For.
Must Have
Experience in fintech, payment operations, customer operations, NOC, or digital banking environments., Knowledge of Pix, payment flows, digital accounts, and financial operations., Experience supporting operational incidents and customer escalations., analytical mindset and attention to detail., Ability to work in fast-paced and high-pressure environments., Familiarity with operational monitoring tools, ticketing systems, and incident management processes., communication and stakeholder management skills., Hands-on and problem-solving oriented profile.
What You'll Do.
Monitor Pix transactions
refunds and operational disruptions on a daily basis.
Track operational and performance indicators such as transaction success rates
refunds and fraud-related events.
Monitor system health
and payment processing anomalies.
Support operational incident management and escalation processes during critical events.
Act as Level 2 support for critical payment and operational cases escalated by Customer Support teams.
Investigate complex customer issues involving transactions
and account-related incidents.
Serve as the operational intermediary between Customer Support and Technology teams.
Coordinate incident escalations and support crisis management during operational disruptions.
Work closely with Engineering teams to prioritize fixes
operational improvements and automation initiatives.
Support reconciliation and operational validation activities when required.
How You'll Work.
Team & Collaboration
Serve as the operational intermediary between Customer Support and Technology teams.; Coordinate incident escalations and support crisis management during operational disruptions.; Work closely with Engineering teams to prioritize fixes, operational improvements and automation initiatives.
Communication Scope
communication and stakeholder management skills
Full Job Description
## Description Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. We are looking for an Operations Senior Analyst to support critical payment operations and operational monitoring within a fintech environment. Please upload a resume in English. ## Responsibilities Monitor Pix transactions, availability, failures, rejections, refunds and operational disruptions on a daily basis. Track operational and performance indicators such as transaction success rates, processing times, transaction volumes, complaints, refunds and fraud-related events. Monitor system health, operational alerts, and payment processing anomalies. Support operational incident management and escalation processes during critical events. Act as Level 2 support for critical payment and operational cases escalated by Customer Support teams. Investigate complex customer issues involving transactions, payment failures, refunds, reconciliation, and account-related incidents. Serve as the operational intermediary between Customer Support and Technology teams. Coordinate incident escalations and support crisis management during operational disruptions. Work closely with Engineering teams to prioritize fixes, operational improvements and automation initiatives. Support reconciliation and operational validation activities when required. ## Requirements Experience in fintech, payment operations, customer
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