Museum of Science
OperationsRepresentative-Temporary
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Representative-Temporary at Museum of Science. Skills: guest experience, welcoming guests, handling admissions, operations, customer service, professional service, information and assistance, issue resolution, safety protocols, cleanliness, equipment maintenance, accessibility, school group management, emergency procedures. welcoming guests. handling admissions and operations in high-traffic areas”
What You'll Achieve.
delivering a positive, memorable guest experience; meeting sales goals
Industry & Context.
resolve issues effectively
temporary position that will end effective 9/13/26, work hours for this position will be: Friday-Tuesday 8:45am-5:15pm (end date 9/13/2026), Physical Demands: This position requires occasional lifting (10–15 lbs), pushing, and pulling (15–30 lbs), and frequent carrying of items weighing less than 5 lbs. The role involves standing 50% of the time, walking 40%, and sitting approximately 10%. Regular physical activities include reaching, handling, balancing, crouching, and both ordinary and oratory talking. The position also demands ordinary hearing, visual acuity, and depth perception. Climbing, stooping, crawling, kneeling, and color vision are not routine requirements.
What They're Looking For.
Must Have
Professional Integrity, Calm under pressure, Experience in high guest volume, fast-paced settings, Proven experience multi-tasking in a calm and efficient manner, Attention to detail, Customer service
Nice to Have
Multilingual
What You'll Do.
handling admissions and operations in high-traffic areas
Participate in Museum initiatives to support the Museum’s commitment to providing your guests and colleagues with a welcoming and comfortable environment
professional service by offering accurate information and assistance to guests
Address their needs promptly
resolve issues effectively
and seek support when necessary
Represent the Visitor Services Department and the Museum positively
Welcome and admit guests to venues by scanning tickets and memberships
and enforcing admission policies to ensure efficient and friendly entry
venues and provide support to other Divisional needs to deliver safe
high-quality guest experience by following safety protocols
maintaining cleanliness
ensuring equipment functions properly
and providing accessibility equipment as needed
Ensure a smooth and welcoming experience for school groups by confirming guest counts for payment
communicating policies to chaperones
and independently coordinating organized lunch rotations
Assist in evacuating visitors from the building during emergencies calmly and helpfully
Perform other work-related duties as required by the Manager
How You'll Work.
Team & Collaboration
cross-functional coordination
Communication Scope
Provide friendly, professional service by offering accurate information and assistance to guests; communicating policies to chaperones; oratory talking
Full Job Description
Museum of Science, Boston www.mos.org Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. Who We Are As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online. The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us. What You Will Accomplish The Operations Representative plays a key role in delivering a positive, memorable guest experience. This proactive team member is responsible for welcoming guests and handling admissions and operations in high-traffic areas such as the exhibit hall entrance, 4D Theater, school group check-in, special exhibits, Public Science Common, and the Theater of Electricity. This is a temporary position that will end effective 9/13/26. Participate in Museum initiatives to support the Museum’s commitment to providing your guests and colleagues with a welcoming and comfortable environment. Provide friendly, professional service by offering accurate information and assistance to guests. Address their needs promptly, resolve issues effectively, and seek support when necessary. Represent the Visitor Services Department and the Museum positively, ensuring all interactions reflect the Museum’s commitment
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