OperationsProjectManager

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). We’re looking for an Operations Project Manager to join our Customer Support and/or KYC Team in Tallinn. The Operations Project Manager is someone who oversees cross-functional work areas focusing on the resolution of issues from customers and internal teams. Your mission is to manage service operations improvement and transformation projects, ensuring the satisfaction of operational needs for both the CS OPS team and Wise customers, while serving as liaisons between stakeholders on assigned projects. 🔑 The key responsibilities as the Operations Project Manager are the following: * Coordinate with stakeholders to develop project plans including project scope, release schedule, milestones, deliverables etc. * Manage effective project implementation and delivery. * Manage project activities to meet business goals. * Track and monitor project execution to make sure that the stakeholders requirements are met. * Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentations and weekly meetings required for project execution * Develop process improvements to meet Customers and CS/KYC team needs. * Improve stakeholder relationships by providing timely and accurate responses to their inquiries. * Validate project plan and schedule to incorporate any changes requested by internal teams. * Coordinate calls, meetings and communications between stakeholders and project team