Amazon.com Services LLC
Project/Program/Product Management--Technical, Tech Infrastructure Prgrm Mgmt, worldwide grocery stores
OperationsProgramManager,GRAISE(GroceryandInStoreExperiences)
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Program Manager, GRAISE (Grocery and In Store Experiences) at Amazon.com Services LLC. Skills: Fielded technology performance, Manufacturing operations coordination, Process development, Cross-functional improvement. Define operational metrics. Oversee operational metrics”
What You'll Achieve.
Drive revenue; Drive in-store traffic; Reduce cost to serve
Industry & Context.
Challenge analysis
What They're Looking For.
Must Have
Bachelor's degree in engineering, 3+ years technical product management, 3+ years project management disciplines, Experience managing programs cross functionally, Experience coordinating release schedules, Knowledge of project management tools, Knowledge of agile to waterfall, Experience in manufacturing, Experience in process engineering, Experience in industrial engineering
Nice to Have
3+ years working with engineering teams, Master's degree, Experience using analytical tools, Experience building new tools, Experience driving adoption of new tools, Experience with innovation, Experience with development, Experience with testing, Knowledge of AWS, Knowledge of cloud technologies, Experience in retail, Experience in operations
What You'll Do.
Define operational metrics
Oversee operational metrics
Report on operational metrics
Own performance goals
Own challenge analysis
Drive cross-functional improvements
Collect continuous improvement plans
Organize continuous improvement schedules
Centralize supplier order requirements
Centralize CM order requirements
Manage warehouse inventory
Monitor store inventory
Manage Amazon shipments
Manage Graise shipments
Track customs clearances
Coordinate RMA requests
Facilitate routing decisions
How You'll Work.
Team & Collaboration
Retail Operations teams; Store teams; Cross functional teams; Engineering teams
Process & Methodology
Scope management, Schedule management, Budget management, Quality management, Risk management, Critical path management, Agile, Waterfall
Full Job Description
Worldwide Grocery Store Tech (WWGST) is seeking an Operations Program Manager to join our Grocery Retail and In-Store Experience (GRAISE) team. The GRAISE mission is to make the lives of our shoppers, store associates, brands, and banners better and easier through innovative science, hardware, and software solutions that drive revenue and in-store traffic, while reducing cost to serve. This role will contribute by leading our team and developing new, efficient processes in two key areas: 1) fielded technology performance measurement and reporting, and 2) manufacturing operations coordination and oversight. Key job responsibilities - Fielded Tech Operational Metrics & Performance: Define, oversee, and report on fielded tech operational metrics including ownership of performance goals, status reporting, challenge analysis, and driving cross-functional improvements with Retail Operations and Store teams. - Continuous Improvement Engineering: Collect and organize continuous improvement plans and schedules for cost reduction, quality enhancements, manufacturability improvements, and feature upgrades across engineering initiatives. - Demand Planning & Inventory: Centralize supplier/CM order requirements and warehouse inventory management for tech hardware with min/max store monitoring. - Logistics & Customs: Manage Amazon/Graise and Contract Manufacturer shipments (inbound/outbound), track activity including customs clearances. - Return Material Authorization & Technical Support: Coordinate RMA requests for field tech failures to CM/supplier locations and provide Graise team facilitation for routing decisions. About the team The Grocery Retail and In-Store Experience team owns the products that power checkout and in-store customer engagement, helping shopper save time and money, and enabling store associates to do their jobs more effectively. Products include Dash Cart, Self-Checkout (SCO), Point of Sale (POS), Electronic Shelf Labels, Digital Displays, In-Store Mode for
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