Amazon Data Services, Inc.
Project/Program/Product Management--Non-Tech, Program Management, Cloud Computing
OperationsProgramManager,AWSGlobalFieldOps(GFO)
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Program Manager, AWS Global Field Ops (GFO) at Amazon Data Services, Inc.. Skills: Program management, Process improvement, Scheduling, Coordination. Own end-to-end program management. Partner with leadership teams”
What You'll Achieve.
Deliver against established service level agreements; Ensure required supporting teams are at the right place at the right time; Achieve defined service-level targets; Strengthen end-to-end operational processes; Deliver meaningful results; Improve efficiency; Reduce cycle time; Enhance customer experience
Industry & Context.
Data-driven decision making; Process improvements
Work outside standard hours, On-call rotations, On-demand escalations
What They're Looking For.
Must Have
3+ years program management experience, 3+ years process improvement experience, Advanced Excel (Pivot Tables, VLOOKUps), SQL knowledge, Experience using data and metrics to drive improvements, Experience working cross functionally with tech and non-tech teams
Nice to Have
3+ years end to end delivery experience, 3+ years driving process improvements, Experience in stakeholder management, Experience building processes, Experience with project management, Experience with schedules
What You'll Do.
Own end-to-end program management
Partner with leadership teams
Partner with Operations technicians
Partner with service support teams
Partner with third-party partners
Deliver against established service level agreements
Drive scheduling and coordination efforts
Coordinate travel schedules
Manage supply/materials logistics
Serve as primary operational point of contact
Maintain accountability for coordinating on-site schedules
Communicate requirements and status
Manage cross-border asset transfer programs
Minimize delays in material/asset delivery
Build scalable operational processes
Implement scalable operational mechanisms
Enhance customer experience
Identify operational gaps
Drive resolution through data-driven decision making
Drive resolution through process improvements
Drive resolution through cross-functional collaboration
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partnering with internal teams; Partnering with external partners; Partnering with customers; Partnering with third-party servicing providers
Process & Methodology
Program management, Scheduling, Coordination, Process improvement
Full Job Description
This role is with our AWS Global Field Operations – delivering a new way for Infrastructure to our customers. AWS Global Field Operations brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the latest AWS capabilities for our customers. We are looking for an Operations PM Lead (Program Manager II) who is highly autonomous, possesses a "can do" attitude, and thrives in a fast-paced work environment. The Operations PM Lead drives customer experience by owning the overall program management, scheduling, coordination, and supply chain operations associated with AWS installations and servicing efforts completed onsite at client premises. The Operations PM Lead is responsible for building scalable processes and deploying operational strategies that ensure required supporting teams are at the right place at the right time, thereby enabling the achievement of defined service-level targets (SLTs). The Operations PM Lead continuously identifies and drives continuous process improvement initiatives that strengthen our end-to-end operational processes and logistics efforts by effectively partnering with internal teams, external partners, customers, and third-party servicing providers to deliver meaningful results. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of
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