Lightspeed DMS
SaaS
OperationsProcessManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Process Manager at Lightspeed DMS. Skills: Process management, Cross-functional coordination, Continuous improvement. Establish KPIs. Track implementation performance metrics”
What You'll Achieve.
Increase implementation throughput; Accelerate time-to-value; Improve customer satisfaction; Reduce rework rates; Reduce escalation rates
Industry & Context.
Structured problem-solving; Root cause analysis; Data analysis
What They're Looking For.
Must Have
3-5 years PS operations experience, 3-5 years implementation operations experience, 3-5 years CS operations experience, Demonstrates data driven solutions, Experience defining project success criteria, Experience working in a SaaS company, Ability to lead through influence, Ability to manage a portfolio, Ability to prioritize based on business requirements, Experience leading virtual process improvement meetings, Experience leading in-person process improvement meetings, Experience creating process documentation, Experience creating presentations to stakeholders, Experience delivering presentations to stakeholders
Nice to Have
Project Management certification, Experience managing cross-functional programs, Experience building operational dashboards, Experience maintaining operational dashboards, Comfort turning data into clear insights, Dealership industry experience, Lightspeed experience
What You'll Do.
Track implementation performance metrics
Facilitate cross-functional working sessions
Address process breakdowns
Apply structured problem-solving methods
Increase implementation throughput
Accelerate customer time-to-value
Reduce escalation rates
Own portfolio planning
Deliver improvement initiatives
Identify project goals
Identify project scope
Identify project resources
Identify project budget
Identify project dependencies
Identify project risks
Identify communications needs
Implement cross-team programs
Implement multi-year programs
Identify opportunities
Contribute to business process improvement
Streamline communication
Standardize communication
Streamline resource efficiencies
Standardize resource efficiencies
Conduct initiation activities
Conduct project closure activities
Formalize project acceptance
Communicate project acceptance
Handover documentation
Complete post-implementation review
Identify areas of improvement
Communicate portfolio scope
Communicate roadmap alignment
Communicate priorities
Maintain awareness of industry trends
Maintain awareness of business conditions
Maintain awareness of internal processes
Influence portfolio initiatives
How You'll Work.
Team & Collaboration
Cross-functional solutions; Cross-functional working sessions; Cross-team programs; Organizational groups; Business/product lines
Communication Scope
Verbal communication; Written communication; Presentations to stakeholders
Process & Methodology
Portfolio planning, Project scoping, Execution tracking, Project management, Program management
Full Job Description
Company Overview: Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year. Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships. The Professional Services Operations and Process Manager is an operational and analytical leader embedded in Lightspeed’s Professional Services organization. This role owns the design, measurement, and continuous improvement of PS processes — with a primary focus on increasing implementation throughput, accelerating time-to-value for customers, and improving overall customer satisfaction. Using structured problem-solving frameworks adapted for SaaS delivery environments, this leader identifies root causes of operational friction and drives cross-functional solutions. The role requires strong project management skills, comfort working with data, and the ability to lead change across teams without direct authority. Works independently under general direction from PS leadership and exercises sound judgment in prioritizing and executing a portfolio o
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