OperationsProcessAutomationLead,AVP

Proven experience identifying and delivering automation initiatives that reduce manual effort, improve throughput, and strengthen operational outcomes within a Financial Services environment., ability to analyse operational workflows, identify root causes of inefficiency, and translate user needs into clear, outcome‑focused requirements, user stories, and acceptance criteria that support effective build and adoption., Solid understanding of Operations workflows, controls, and operational risk considerations, with the ability to design solutions that improve efficiency while maintaining governance, auditability, and control standards., Hands‑on experience owning initiatives through discovery, build, testing, UAT, and production release, ensuring solutions deliver the intended business benefit and are fit for day‑to‑day operational use., Experienced in working across Operations, Technology, and Change stakeholders, aligning delivery to shared objectives and driving momentum through clear communication, prioritisation, and ownership., Experience working with case management, workflow, or AI‑enabled platforms, with a practical understanding of how to realise value within platform and architectural constraints., sense of accountability with the ability to manage multiple initiatives in parallel, maintain delivery focus, and consistently drive outcomes in a fast‑paced, change‑driven environment.