Mission Lane
Financial Services
OperationsPrincipalAssociate,Collections&Recoveries
Neural analysis suggests this role is
optimal for Senior candidates.
“Operations Principal Associate, Collections & Recoveries at Mission Lane. Skills: Collections, Outsourcing, Operations. Design collections solutions. Build collections solutions”
What You'll Achieve.
Deliver measurable results; Drive shared outcomes; Maintain standards
Industry & Context.
Navigate ambiguity
Travel for reviews, US travel required
What They're Looking For.
Must Have
5+ years collections industry experience, 5+ years designing outsourcing processes, 5+ years managing outsourced collections, Develop and execute operational plans, Work with cross-functional teams, Drive performance improvements, Function as operational bridge
What You'll Do.
Design collections solutions
Build collections solutions
Deliver business results
Design outsourcing infrastructure
Build outsourcing infrastructure
Deliver outsourced collections performance
Manage agency relationships
Develop operational plans
Execute operational plans
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior leadership; Front-line agency management
Communication Scope
Professional presence
Full Job Description
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind? We're looking for a collections outsourcing operator who enjoys the challenge of building from scratch to join us as Operations Principal Associate, Collections you know which meeting to call and when. Minimum Qualifications: 5+ years of progressive experience in the collections industry, with a demonstrated track record of designing and building high-performing collections solutions and delivering measurable business results 5+ years of experience designing processes and infrastructure for outsourcing work 5+ years of experience managing relationships and delivering performance in an outsourced collections channel Proven ability to develop and execute structured operational plans with defined milestones and accountability frameworks. Demonstrated experience working with cross-functional teams (engineering, data, legal, compliance) and driving shared outcomes across them Demonstrated ability to drive performance improvements in complex, fast-moving environments Strong professional presence and communication skills; able to function as an operational bridge between senior leadership and front-line agency management High resilience under pressure; a results-driven orientation with the ability to navigate ambiguity and maintain standards in a fast-paced environment Ability to travel for onsite agency reviews and company meetings within the US as required Compensation Annual full-time starting base salary range: $78,000 - $95,000 This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs. Pay is based on factors such as work experience, education, certification(s), training, skills,
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