Jll
OperationsPlanner/Scheduler(CPA)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Planner/Scheduler (CPA) at Jll. Skills: Work order management, Scheduling, Reporting. Support scheduling activities for work orders. Raise work orders on Corrigo”
Industry & Context.
Flexibility in working hours
What They're Looking For.
Must Have
Working knowledge of IT Microsoft applications, Effective communication and presentation skills, Understanding of customer service requirements, Excellent attention to detail, Excellent communication skills, Excellent people skills, Ability to operate in a confident, polite and approachable manner, Ability to provide services to the highest specification, Ability to build working relationships, Excellent time management skills, Excellent organisational skills
Nice to Have
Flexibility within working hours
What You'll Do.
Support scheduling activities for work orders
Raise work orders on Corrigo
Assign work orders on Corrigo
Change work order status on Corrigo
Complete work orders on Corrigo
Add notes to work orders
Assign faults to relevant teams
Prepare monthly KPIs report
Prepare productivity reports
Prepare outstanding work orders report
Prepare other Corrigo related reports
Liaise with helpdesk for work orders escalation
Liaise with workplace team for work orders escalation
Provide constant feedback on work orders
Liaise with operational team for task allocations
Liaise with third parties for task allocations
Liaise with contractor for call out calls
Liaise with contractor for maintenance visits
Book meeting rooms for maintenance works
Book meeting rooms for team meetings
Book meeting rooms for training sessions
Submit PO request forms
Train new team members on IT
Set up IT for new team members
Assist existing team members with IT issues
Assist in training new starters on Corrigo
Carry out toolbox talks
Share e learning modules with engineering team
Assist in submitting expenses
Consult on ME calendar
Advise on ME calendar
Coordinate holiday requests
Assist with holiday submission
Assist with sickness submission
Assist with overtime submission
Support with presentation creation
Support with signage creation
Support with comms creation
Meet with workplace team regularly
Review outstanding WOs list with workplace team
Support assessment of suppliers
Ensure regular supplier reviews are completed
Trend supplier reviews
Assist technical service manager
Assist engineering service managers
Assist supervisors on BAU activities
Prepare monthly technical updates report
Assist in preparing Team meetings slide deck
Assist with maintenance record keeping
Assist maintaining site logbooks
Assist during internal audits
Assist during external audits
Book engineering training
Update training matrix
Admin support to track maintenance contractor spend
Admin support to track supplier spend
How You'll Work.
Team & Collaboration
Liaise with helpdesk; Liaise with workplace team; Liaise with operational team; Liaise with third parties; Liaise with contractor; Meet with workplace team
Communication Scope
Presentation skills; Customer service
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. * Supporting in all scheduling activities for all work orders * Supporting the onsite team raising, assigning, changing status, completing (including adding notes) WOs on Corrigo. Ensure all faults recorded are logged and assigned to the relevant teams and actioned within agreed SLAs * Actively chasing for job completion. * Preparing monthly KPIs report, productivity reports, outstanding work orders report and any other Corrigo related reports using Corrigo data extract tool to support all levels of business (ME, workplace, cleaning, catering, security, mailroom * Liaising with helpdesk and wider workplace team for work orders’ escalation, providing constant feedback * Liaise with the operational team and third parties for task allocations. * Liaise with contractor to arrange for call out calls or maintenance visits. * Book meeting rooms to allow maintenance works, team meetings, training sessions. * Ordering materials and submitting PO request forms (Smartsheet) * Train and set up IT for new starters; support existing members of the team with IT issues (e.g. password reset, connectivity issues, Corrigo App, general iPad issues, software updates) * Assist in training new starters on Corrigo. * Carry out toolbox talk, share e learning modules with engineering team * Assisting in submitting expenses * Consult and advise on ME calendar, including coordinating holiday requests * Assisting with Holiday, Sickness an
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