Jefferson County Public Library
OperationsPage
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Page at Jefferson County Public Library. Skills: Customer service, Problem solving, Process planning. Solve problems using prioritization. Plan processes”
What You'll Achieve.
Ensure positive experience for patrons; Ensure patrons are provided with materials in a timely manner
Industry & Context.
Problem solving; Root cause analysis
What They're Looking For.
Must Have
One year of experience
Nice to Have
One year of customer service experience, Library experience
What You'll Do.
Solve problems using prioritization
Ensure positive experience for library community
Guide work of teammates
Provide outstanding customer service
Train entry level page staff
Schedule entry level page staff
Assist with questions regarding circulation
Assist with problems regarding circulation
Assist with charging materials
Assist with discharging materials
Ensure patrons are provided with materials
Determine status of overdue materials
Take action on overdue materials
Sort library materials
Handle library materials
Deliver high-level customer service
Determine patron needs
Create positive atmosphere for patrons
Respond to patron requests
Assist with materials
Assist with equipment
Train patrons in use of self-check-out machines
Train patrons in use of automatic material handling
Check library materials in/out
Route materials to other locations
Perform author/title searches
Perform informational searches
Maintain computer files
Maintain tangible files
Collect statistical information
Generate requests for daily maintenance
Prepare items to be shelved
Prepare items to be repaired
Determine status of damaged materials
Recommend charges for damaged materials
Answer in-person inquiries
Help patrons locate materials
Refer patrons to other assistance
Ensure adherence to policies
Ensure adherence to procedures
Ensure adherence to standards
Notify supervisor of problems
Use library computer systems
Use automated equipment
Participate in design of displays
Participate in creation of displays
Participate in creation of informational aids
Participate in creation of directional aids
Ensure access to all materials
Assist with general appearance of location
Assist with safety of location
Coordinate work of ancillary staff
Coordinate schedules of ancillary staff
Coordinate work of volunteers
Coordinate schedules of volunteers
Maintain current knowledge of library profession
Stay current on new trends
Stay current on new technologies
Participate in staff meetings
Participate in division meetings
Participate on committees
Participate on task forces
Suggest best practices for Pages
Suggest procedures for Pages
Keep current on library policies
Keep current on library procedures
Monitor adherence to Library policies
Monitor adherence to Library procedures
Communicate policies to patrons
Make daily work assignments
Review work assignments
Provide recommendations regarding performance reviews
Provide recommendations regarding disciplinary actions
Provide recommendations regarding hiring
Provide recommendations regarding pay
Provide recommendations regarding termination decisions
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Coordinate ancillary staff; Coordinate volunteers; Participate on committees; Participate on task forces
Communication Scope
Answer telephone; Communicate policies
Full Job Description
We are hiring a customer service and team-oriented individual for our Operations Page position at Belmar Library! You will be solving problems using prioritization, process planning and establishing a workflow to ensure a positive experience for the Library community. Your leadership and problem solving abilities will guide the work of your fellow teammates. If you are a creative problem solver with organizational skills, then this full time position may be the job for you! Jefferson County Public Library offers great benefits: Generous paid time off and paid holidays, flexibility to assist in your work/life balance, various benefit and wellness opportunities helping you maintain a healthy lifestyle, a tuition reimbursement program and trainings for personal and professional growth. This position creates a positive experience for Jefferson County Public Library (JCPL) patrons by providing outstanding customer service. The Operations Page trains and schedules entry level page staff. Assists with questions and/or problems regarding the circulation of materials and charging and discharging materials. Ensures library patrons are provided with materials in a timely manner. This position also determines the status of overdue materials and takes appropriate action. The Operations Page also shelves, processes materials, processes reports, and sorts and handles library materials. The Operations Page may also be responsible for answering the telephone, typing, performing data entry, and filing. Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology. **Job Posting Closes at 11:59PM on:** 06/13/26 **Division:** Library Division **Management Level:** Individual Contributor **Scheduled Weekly Hours:** 40 **Benefit Eligibility:** This position is eligible for Standard Benefits which includes dental, medical, and vision
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