Bolt Farm
Hospitality
OperationsOrchestrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Orchestrator at Bolt Farm. Skills: Operations Orchestration, Systems Building, Process Improvement. Walk the villas with housekeeping. Ride with maintenance”
What You'll Achieve.
30%+ reduction in avoidable escalations and recurring operational interruptions within 90 days; 3–5 actively used SOPs, checklists, or workflows embedded into BoltOSoltGPT per month; % of recurring guest friction points resolved with a root-cause fix, SOP update, and OS change within 72 hours; 90% of recurring work executed via SOP/OS instead of heroics; <10% of issues re-occurring after being “fixed”
Industry & Context.
Root cause analysis; Eliminate waste; Eliminate chaos; Simplify systems
What They're Looking For.
Must Have
Several years improving operations in boutique/luxury hospitality, vacation rentals, resorts, restaurants, or similar high-touch environments, Proven ability to turn chaos into SOPs, training, and standards that others run successfully without you, Experience coaching cross-functional teams and raising standards without burnout, Written communication—your SOPs, recaps, and updates are simple, visual, and actually used
Nice to Have
Opening/scaling a property, EOS or Lean experience, Deep work with vibe coding, custom software, PMS, hospitality CRM, or ops platforms
What You'll Do.
Walk the villas with housekeeping
Ride with maintenance
Sit in on spa and DreamWeaver setups
Jump into front-of-house
Coach supervisors on consistency and standards
Turn observations into dead-simple SOPs
Standardize the moments that matter
Convert one-off fixes into reusable playbooks
Tighten every handoff
Build integrated systems
Stress-test integrated systems
Partner with tech to embed processes
Identify automation opportunities
Catch friction before guests feel it
Respond calmly when something breaks
How You'll Work.
Team & Collaboration
Cross-functional teams; Supervisors; Housekeeping; Maintenance; Spa; DreamWeavers; Front-of-house; Tech team
Communication Scope
Written communication; Simple updates; Visual updates
Process & Methodology
SOPs, Checklists, Templates, Playbooks
Full Job Description
THE MISSION Turn messy on-site reality into calm, clean, scalable systems that the Sr. Director and frontline teams can actually run on. - Eliminate waste and chaos. - Convert floor truth into BoltOS standards. - Free the Sr. Director to lead instead of firefight. WHY THIS ISN’T A NORMAL OPS ROLE Bolt Farm Treehouse isn’t a generic boutique hotel. It’s a mountaintop lab rebuilding hospitality from first principles—so couples don’t just vacation, they remember why they chose each other. We’re building America’s most iconic romantic luxury retreat brand — nature-immersed, emotionally transformative experiences with 3,300+ five-star reviews, features in Forbes, Travel + Leisure, and Netflix. We’re scaling from a $32M flagship to a $200M+ national portfolio. We are the Department of Growth Efficiency (DOGE): anti-bloat, anti-corporate theater, pro-beautiful systems that actually work. We need an Operations Orchestrator who treats friction as the enemy and sees a perfect SOP as a work of art. WHAT YOU’LL DO Lead through the team - Walk the villas with housekeeping, ride with maintenance, sit in on spa and DreamWeaver setups, and jump into front-of-house. - Build real trust so people tell you what’s actually happening. - Coach supervisors on consistency and standards—without micromanaging their teams. Translate floor reality into bulletproof processes - Turn observations into dead-simple SOPs, photo standards, checklists, and templates that new hires can follow on day one. - Standardize the moments that matter: arrivals, turnovers, staging, spa, DreamWeaver experiences, and maintenance cycles. - Convert one-off fixes into reusable playbooks so the same problem never needs a second meeting. Run the operating rhythm - Own daily huddles and weekly cadences that keep housekeeping, maintenance, spa, DreamWeavers, and front-of-house in sync. - Tighten every handoff so requests and issues flow cleanly without chasing. Build & stress-test the systems - Treat PMS, BoltOS, task too
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