Company
Middle Management
Operations(Ops)TeamLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Operations (Ops) Team Lead. Skills: Operations management, Team leadership, Process management. Manage team of Data Collection Driving Operations field. Drive day-to-day operations”
What You'll Achieve.
Meet SLA targets; Ensure customer satisfaction
Industry & Context.
Analyze data; Establish action plans; Corrective actions; Root cause analysis
Ability to travel
What They're Looking For.
Must Have
Experience as a people manager, Experience as an operations lead, Written communication skills, Verbal communication skills, Able to work at a fast pace, Manage a heavy flow of emails, Be interruptible to address urgent program issues, Great people management skills, Ability to analyze data, Establish measurable action plans to improve performance, Ability to travel
What You'll Do.
Manage team of Data Collection Driving Operations field
Drive day-to-day operations
Follow standard operating procedures
Identify knowledge gaps
Coach field surveyors
Mentor field surveyors
Conduct professional development for field surveyors
Conduct periodic reviews with teams
Conduct periodic reviews with Program Managers
Facilitate team meetings
Disseminate relevant information to the Team
Manage collective workload
Provide coverage for Team members
Provide Subject Matter Expert advice
Strengthen relationships with Internal Customers
Strengthen relationships with External Customers
Strengthen relationships with vendor organizations
Strengthen relationships with partner organizations
Participate in business review meetings
Gather reporting details
Analyze reporting details
Provide status reports
Provide reporting metrics
Provide resource planning support
Coordinate work plan logistics
Create resource forecast
Maintain resource forecast
Source vendor/partner resources
Adhere to quality controls
Adhere to safety controls
Adhere to financial controls
Identify performance trends
Monitor performance trends
Take corrective actions
Ensure customer satisfaction
Provide Continual Service Improvement support
Provide Service Assurance support
Drive service improvement programs
Drive service improvement initiatives
Ensure RCA contains proper analysis methodology
Ensure RCA contains documented actions
Ensure RCA contains root cause identification
Ensure RCA contains effective proactive actions
Ensure RCA contains effective corrective actions
Escalate issues to management team
How You'll Work.
Team & Collaboration
Collaborate with other Team members; Work with internal teams; Work with external vendor teams; Work with partner teams; Collaborate with Program Managers; Collaborate with internal stakeholders; Collaborate with external stakeholders
Communication Scope
Written communication; Verbal communication; Effective communication; Clear expectations
Process & Methodology
Work plan allocation, Work plan management, Resource planning
Full Job Description
## Primary Responsibilities Manage team of Data Collection Driving Operations field resources Drives day-to-day operations following standard operating procedures Assist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyors Conduct periodic reviews with teams and Program Managers Facilitate teams meetings to disseminate relevant information to the Team Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed Provide Subject Matter Expert (SME) advice on regional issues and concerns Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations Participate in weekly and monthly business review meetings with internal and external stakeholder Assist in gathering and analyzing reporting details Provide status reports (weekly, monthly, etc.) as required Support with special projects; Invoice verification, and reporting metrics as needed Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization Assist in adherence to quality, safety and financial controls Identify and monitor performance trends and take necessary corrective actions to meet SLA targets and ensure customer satisfaction. Provide insight, guidance, Continual Service Improvement and Service Assurance support Assist in driving service improvement programs and initiatives Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions. Escalate issues (performance/functional) to management team as needed Additional duties as defined ## Required qualifications Experience as a people manager, and/or operations l
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