OperationsOfficer

**_Get to Know Us_** With over 190 years of maritime experience, Svitzer is a global leader in towage and marine services. But it’s not just about what happens on the water — our shore-based teams keep everything running smoothly. In every port across Australia and Papua New Guinea, our shore teams play a vital role in safe, efficient operations. When you join Svitzer, you join a team built on trust, purpose, and a commitment to doing things right. We’re looking for an **Operations** **Officer** to join our East Coast Operations team in Newcastle on a **Casual** basis to provide reliable coverage. **_Why You’ll Want to Join Us_** In this role, you’ll gain exposure to the complexities of scheduling within a fast-moving industry, high-demand environment, handling real-time updates across a range of systems. With a combination of operational scheduling, stakeholder management, and on-the-fly problem solving, you’ll gain hands-on experience in a role where no two days are the same. Whether responding to urgent requests, managing routine operations, or navigating system updates, you'll need to stay adaptable and efficient. **_How You’ll Make a Difference_** Reporting to the Operations Centre Manager, your key responsibilities will include: * **Tug Booking & Stakeholder Communication**: Manage tug bookings, handle routine and emergency requests, and keep all relevant stakeholders informed across multiple ports on the East Coast in Queensland, New South Wales and Victoria. * **Crew & Tug Scheduling**: Allocate and schedule crews and tugs according to operational needs and enterprise agreements, anticipating demand and ensuring optimal resource use. * **System Management & Data Entry**: Ensure accurate data entry across multiple systems for shipping movements, invoicing, payroll, tracking bookings and crew usage. * **Incident & Injury Reporting**: Act as the first point of contact for incident and injury reporting in the East Coast region, assessing situations and following