Shield AI
Defense-tech
OperationsOfficer
Neural analysis suggests this role is
optimal for Senior candidates.
“Operations Officer at Shield AI. Skills: Operations oversight, Cross-functional coordination, Stakeholder management, Process improvement. Manage subcontractor relationships. Perform capacity planning”
Industry & Context.
Problem-solve specific issues; Identify solution options; Facilitate decision meetings; Drive execution; Failure mode identification; Recommend solutions
Travel domestically
What They're Looking For.
Must Have
5 years leading in fast-paced organization, Highly effective oral and written communications, Thrive in dynamic and fast-paced environment, Operate effectively at remote work sites without direct supervision, Proficient with Microsoft Office Suite, Proficient with similar computer-based productivity applications, Owning cross-functional improvement initiatives end-to-end, Ability to travel domestically
Nice to Have
Operations Staff experience, Senior NCO or Officer Professional Military Education, Deployed operational experience in leadership role, Understanding of continuous improvement, Understanding of lean manufacturing methodologies
What You'll Do.
Manage subcontractor relationships
Perform capacity planning
Perform quality control of products
Track Net Promoter Scores
Provide airworthiness support
Manage flight range coordination
Manage aircraft lease coordination
Coordinate operator training events
Serve as Action Officer for training events
Collect efficiency metrics
Analyze efficiency metrics
Support leadership with strategy development
Drive overall strategy communication
Problem-solve specific issues
Identify solution options
Facilitate decision meetings
Refine processes for overseas operations
Refine SOPs for overseas operations
Partner cross-functionally
Disseminate key lessons learned
Perform quality control of flight test products
Perform quality control of flight test deliverables
Support maintenance data analysis
Support fleet sustainment initiatives
Track Net Promoter Scores
Provide airworthiness support
Manage flight range coordination
Manage aircraft lease coordination
Coordinate customer acceptance events
Serve as Action Officer for acceptance events
Coordinate customer delivery events
Serve as Action Officer for delivery events
Support leadership with strategy development
Drive overall strategy communication
Problem-solve specific issues
Identify solution options
Facilitate decision meetings
Collect efficiency metrics
Analyze efficiency metrics
Refine processes for flight testing
Refine SOPs for flight testing
Refine processes for fleet support
Refine SOPs for fleet support
Refine processes for maintenance
Refine SOPs for maintenance
Partner cross-functionally
Disseminate key lessons learned
Manage coordinate vehicle fleet use
Manage coordinate vehicle fleet inspections
Manage coordinate vehicle fleet maintenance
Manage coordinate vehicle fleet accountability
Evaluate internal assets
Evaluate equipment use
Generate demand signal for growth
Implement chain of custody process
Oversee chain of custody process
Be present during hardware issuance
Be present during hardware check-in
Enforce chain of custody process
Teach chain of custody process
Teach software upgrades to operators
Teach firmware upgrades to operators
Enforce adherence to procedural requirements
Ensure timely returns to vendors
Facilitate Return Merchandise Authorizations
Document hardware inoperability
Document hardware misuse
Identify failure modes
Recommend solutions using data
Solicit input for system improvements
Refine processes for aircraft systems
Refine SOPs for aircraft systems
Refine processes for vehicles
Refine SOPs for vehicles
Support demonstrations
Coordinate static displays
How You'll Work.
Team & Collaboration
Cross-functional team; External contractors; Government agencies; Shield AI Mission Operations teams
Communication Scope
Oral communications; Written communications
Full Job Description
## Description Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: In this role, you'll join a high-performing, cross-functional team dedicated to crafting next-generation capabilities. The Operations Officer at Shield AI is a senior planner and leader with experience in driving mission outcomes and must be comfortable routinely engaging key stakeholders and partners on matters of strategic importance. Operations Officers are assigned to support specialty teams and are pivotal in optimizing their flight operations and driving overall organizational performance. This role oversees a broad array of essential tasks, including crew and asset allocation, flight range management, flight data collection and deliverables, government approvals, airworthiness submissions, and the maintenance of departmental databases and reporting systems. Serving as the Action Officer for airworthiness, the Operations Officer works to mitigate or eliminate potential impacts that could jeopardize mission objectives. They also serve as a key liaison, facilitating communication between external contractors, government agencies, and Shield AI Mission Operations teams, ensuring alignment and continuous progress toward strategic goals. ## What you'll do You will be assigned to support a specialty team in an operational oversight capacity: Deployed Operations, Operational Support Group, or Fleet Asset Management. Deployed Operations Manage the team’s subcontractor relationships and perform capacity planning Perform quality control of pre- and post-deploymen
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