Amazon Support Services Costa Rica SRL
Technology
OperationsManager,WorkAuth,WorkAuthorization
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Manager, Work Auth, Work Authorization at Amazon Support Services Costa Rica SRL. Skills: Work Authorization Operations, People Management, Compliance Expertise, Operational Delivery. Serve as single-threaded owner. Oversee HR Specialists”
What You'll Achieve.
Deliver compliant outcomes at scale; Achieve operational execution; Ensure team capability; Make compliant outcomes possible
Industry & Context.
Independent problem-solvers; Root cause analysis
What They're Looking For.
Must Have
Manager-level direct reports, Clear performance expectations, Succession pipeline development, Psychological safety culture, Org health ownership, Performance management capability, Onboarding standards, Role-readiness standards, Deep fluency in work authorization law, Regulatory frameworks knowledge, Compliance obligations knowledge, Compliance-first culture champion, SOP adherence, Regulatory changes translation, Knowledge management systems, Compliance quality framework, Compliance blind spots identification, Escalation resource, Metrics frameworks design, Trend interpretation, Root cause identification, Clear stakeholder communication, Regulatory environments navigation, Process adherence, Errors carry material risk, Partnering with Legal, Partnering with Risk & Compliance, Substantive trusted-partner capacity, Speak English fluently, Write English fluently, Read English fluently
Nice to Have
Master's degree or above, Deep domain expertise in work authorization, I-9/E-Verify expertise, Right-to-work verification expertise, Global employment eligibility compliance expertise, Single-threaded program owner experience, Global operations function experience, OP planning experience, 3-year roadmap development experience, Familiarity with HR technology platforms, Familiarity with case management systems, Familiarity with automation tools, Active participation in technology roadmap discussions, Active participation in product roadmap discussions, Requirements definition experience, User acceptance testing experience, Feature prioritization experience, Developing compliance training curricula, Implementing compliance training curricula, Developing knowledge management systems, Implementing knowledge management systems, Developing quality assurance frameworks, Implementing quality assurance frameworks, PHR, GPHR, SPHR, or equivalent HR certification, Managing vendor teams, Managing BPO teams, Comfort operating in ambiguous environments, Comfort operating in rapidly evolving regulatory environments, Track record of building durable processes, Track record of building scalable processes
What You'll Do.
Serve as single-threaded owner
Oversee HR Specialists
Provide global production support
Set vision and direction
Define success metrics
Own multi-year roadmap
Represent WA Operations
Understand work authorization compliance
Hold organization to standard
Partner with Regional HR Managers
Ensure operational execution
Develop team capability
Ensure delivery systems
Make outcomes possible
Develop direct reports
Define performance expectations
Provide structured feedback
Conduct annual calibrations
Build succession pipeline
Identify high-potential talent
Partner with Managers
Navigate performance management
Drive onboarding standards
Drive role-readiness standards
Equip new team members
Hold standard consistently
Partner with Risk & Compliance
Remain current on changes
Build knowledge systems
Establish quality framework
Define defect categories
Drive remediation programs
Identify compliance blind spots
Act as escalation resource
How You'll Work.
Team & Collaboration
Partnership with Legal; Partnership with Risk & Compliance; Partnership with Immigration; Partnership with Technology; Partnership with Product teams; Partnership with Regional HR Managers
Communication Scope
Stakeholder communication
Process & Methodology
Roadmap planning, Process improvement
Full Job Description
Amazon's Talent Solutions organization is working to build the earth's best employer — and Work Authorization (WA) is at the center of that mission. The WA team is a group of seasoned subject matter experts who, in close partnership with Legal, Risk & Compliance, Immigration, Technology, and Product teams, protects Amazon from the financial, reputational, and legal risks of unauthorized working across every country in which we operate. Our work is not incidental — it is a front-line defense against regulatory exposure and a foundational pillar of compliant, scalable global hiring. As Manager III, HR Specialist for Work Authorization Operations, you will serve as a single-threaded owner for the operational delivery of work authorization compliance services worldwide. You will lead team managers and process leads who together oversee HR Specialists providing global production support. This is a strategic L6 leadership role — you are expected to set vision and direction, define success, own the multi-year roadmap for your delivery organization, and represent WA Operations with authority in meetings with Legal, Risk & Compliance, Immigration, Technology, and Product stakeholders. You will build and sustain an organization that understands work authorization compliance at a deep, substantive level and that holds itself to an uncompromising standard of accuracy, process integrity, and SOP adherence. You will work in close daily partnership with Regional HR Managers who own the program design and regional compliance strategy. Your accountability is for operational execution, team capability, and the delivery systems that make compliant, high-quality outcomes possible at scale. Together, you and the Regional HR Managers form the leadership backbone of Work Authorization. Key job responsibilities People Management & Leadership Development - Lead, coach, and develop Manager-level direct reports as emerging and established leaders — not just operational supervisors. Invest in
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