OJ Digital Solutions
Graphic Design
OperationsManagerwithGraphicDesignBackground
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Manager with Graphic Design Background at OJ Digital Solutions. Skills: client management, project management, graphic design background, Order Management, Revision Handling, Quality Control/Design. managing client orders. managing client relationships”
What You'll Achieve.
completing the orders with the highest client satisfaction.
Industry & Context.
Problem-solving mindset with the ability to make decisions in a fast-paced environment.; Proactive: Takes initiative in managing the workflow and resolving any issues before they escalate.
required to be "available" at all times, This doesn't mean stuck in front of the computer at all times, but being available to answer and jump at certain tasks depending on urgency and needs.
What They're Looking For.
Must Have
Proven experience in client management and project management, ideally in a creative/design agency., graphic design background, Excellent written and verbal communication skills., Tech savvy - we need someone who's fast at handling, Highly organized and able to juggle multiple projects simultaneously., eye for design aesthetics and attention to detail., Problem-solving mindset with the ability to make decisions in a fast-paced environment., Experience managing client expectations and delivering projects on time., Self-motivated, positive, and passionate about client success.
Nice to Have
Proactive: Takes initiative in managing the workflow and resolving any issues before they escalate., Organized: organizational skills to manage multiple orders and revisions simultaneously., Customer-Oriented: Focused on delivering a high level of customer satisfaction., Adaptable: Able to learn new systems quickly and adapt to changes in workflow.
What You'll Do.
managing client orders
managing client relationships
overseeing projects from start to finish
graphic design projects
Oversee the lifecycle of all client orders on selling platforms we use
from initial order intake to final delivery.
Ensure orders are assigned to the appropriate team members (designers
Respond to client inquiries
and revision requests in a timely and professional manner.
Monitor project timelines and ensure delivery deadlines are met.
Communicate with clients to clarify project requirements and keep them informed about the progress of their orders.
Manage customer expectations
especially in cases where urgent requests or tight deadlines arise.
Provide feedback to team members based on client feedback and revisions.
Handle customer revision requests efficiently and accurately.
Ensure revisions are processed quickly and meet the quality standards.
Review revisions before they are sent to the client
ensuring high-quality results.
Maintain a structured process for revisions to avoid errors and delays.
Conduct quality checks on all completed work before final delivery to ensure they meet customer expectations.
Collaborate with designers
and other team members to ensure high-quality output.
Ensure all work delivered aligns with client instructions
Potentially redesign/retouch assets to enhance the work
If there’s downtime and things are all handled
potentially help out with designing infographics
Help come up with better processes and systems to improve quality work
workflow and deliverables
such as standardizing deliveries and mockups
Periodically help update training materials
How You'll Work.
Team & Collaboration
Collaborate with designers, writers, and other team members to ensure high-quality output.
Communication Scope
Excellent written and verbal communication skills.; Respond to client inquiries, concerns, and revision requests in a timely and professional manner.; Communicate with clients to clarify project requirements and keep them informed about the progress of their orders.
Process & Methodology
project management, overseeing projects from start to finish, Monitor project timelines and ensure delivery deadlines are met., Manage customer expectations, especially in cases where urgent requests or tight deadlines arise., Manage client expectations and delivering projects on time.
Full Job Description
_**Please, before applying, read carefully the work setup as it's not a stardard job work setup**_ OJ Digital Solutions is seeking a motivated and experienced Operations Manager with creative background (design/writing) to join our team remotely. **This is a very unique and special role and set-up where you'll be responsible of all operations full-time - fully remote.** You will be responsible for managing client orders, and relationships, overseeing projects from start to finish, including mostly graphic design projects and writing projects. You must be familiar with design work related to Packaging designs (labels, pouches, boxes), as well as infographics designs. You must be familiar with freelancing platforms such as Fiverr and Upwork ### Key Responsibilities ### 1\. Order Management * Oversee the lifecycle of all client orders on selling platforms we use, from initial order intake to final delivery. * Ensure orders are assigned to the appropriate team members (designers, writers, etc.). * Respond to client inquiries, concerns, and revision requests in a timely and professional manner. * Monitor project timelines and ensure delivery deadlines are met. * Communicate with clients to clarify project requirements and keep them informed about the progress of their orders. * Manage customer expectations, especially in cases where urgent requests or tight deadlines arise. ### 2\. Revision Handling * Provide feedback to team members based on client feedback and revisions. * Handle customer revision requests efficiently and accurately. * Ensure revisions are processed quickly and meet the quality standards. * Review revisions before they are sent to the client, ensuring high-quality results. * Maintain a structured process for revisions to avoid errors and delays. ### 3\. Quality Control/Design * Conduct quality checks on all completed work before final delivery to ensure they meet customer expectations. * Collaborate with designers, writers, and other team members to en
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