Chit Chats

Logistics And Supply Chain

OperationsManager(WarehouseandLogistics)

CA$70k+ Montreal, Quebec, Canada FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Operations Manager (Warehouse and Logistics) at Chit Chats. Skills: Operations management, Logistics, Warehouse operations, Team leadership. Oversee business operations in assigned region. Lead and manage daily operations”

What You'll Achieve.

Achieve business goals; Achieve revenue targets; Maximize profitability; Ensure operations run smoothly; Achieve organization goals; Ensure results are consistent with compliance policies; Ensure results are consistent with strategic direction; Achieve inventory accuracy; Reduce operational expenses

Industry & Context.

Logistics And Supply Chain
Problems you'll solve

Problem-solving; Decision-making; Troubleshooting

Eligibility Requirements

Some travel required, Regular travel within region

What They're Looking For.

Must Have

3+ years in a management role, 2 to 5 years relevant experience, Experience in coaching and developing people, Ability to excel in a fast-paced environment, Proven problem-solving ability, Ability to plan and react quickly, Proficiency in common office software, Ability to manage strategy implementation, Excellent customer management skills, Excellent oral and written communication skills, Experience in dispatching, Resource optimization experience, Coordination experience, Planning experience, Experience with cross-border shipping regulations, Strong interpersonal skills, Ability to lead and manage staff, Excellent analytical skills, Excellent organizational skills, Excellent planning skills, Ability to work independently, Ability to manage multiple projects, Ability to communicate clearly, Ability to communicate effectively, Ability to communicate professionally, Team spirit, Willingness to contribute to team development, Knowledge of Canadian Occupational Health and Safety Act, Oversee daily operations, Manage budgets, Set performance objectives, Recruit, train, and support managers and staff, Conduct regular performance appraisals, Manage internal and external stakeholder relations, Negotiate contracts, Plan operations, Evaluate operations, Optimize operations, Ensure company standards and procedures are followed, Prepare statements of operations and finances, Present statements of operations and finances, Deal with escalated client issues, Deal with incident reports, Deal with legal actions, Ensure optimal team health, Ensure optimal team performance, Collaborate on hiring processes, Collaborate on training processes, Collaborate on onboarding processes, Collaborate on exit processes, Maintain high employee engagement, Maintain high employee retention, Address staff-related concerns, Accountable for team performance, Accountable for staffing plan, Review individual performance, Monitor individual performance, Provide coaching, Provide feedback, Provide recognition, Conduct regular 1:1s, Conduct quality assurance reviews, Conduct quarterly performance reviews, Enforce compliance of maintenance, Enforce compliance of upkeep, Enforce compliance of cleanliness, Enforce compliance of appearance, Enforce compliance of safety, Ensure branches comply with health and safety standards, Ensure branches comply with labor laws, Ensure branches comply with company policies, Oversee inventory of business supplies, Oversee inventory of shipping supplies, Oversee sales of business supplies, Oversee sales of shipping supplies, Oversee returns, Lead operations execution, Execute operations, Achieve business goals, Achieve revenue targets, Manage warehouse sort processes, Manage fulfillment processes, Implement operations systems, Direct personnel, Create lean process improvement, Oversee regional warehouse operations, Liaise between warehouse team and departments, Manage receiving activities, Manage handling activities, Manage storing activities, Manage picking activities, Manage packing activities, Achieve inventory accuracy, Coordinate order fulfillment, Track shipping times

Nice to Have

College diploma or Bachelor's degree in business administration, College diploma or Bachelor's degree in transportation, College diploma or Bachelor's degree in logistics, College diploma or Bachelor's degree in supply chain management, College diploma or Bachelor's degree in a related field

What You'll Do.

Oversee business operations in assigned region

Lead and manage daily operations

Achieve business goals

Maximize profitability

Guide managers and staff

Set performance objectives

Evaluate operational performance

Optimize operational performance

Ensure regulatory standards are upheld

Ensure company standards are upheld

Prepare operations reports

Prepare financial reports

Lead and manage people

Ensure operations run smoothly

Achieve revenue targets

Perform efficiently in high-pressure environment

Demonstrate problem-solving skills

Demonstrate decision-making skills

Provide support to managers

Provide support to branch leads

Provide support to fleet

Provide support to fulfillment

Increase customer accessibility

Provide oversight of branches

Provide oversight of drop spots

Align with business strategy

Align with company culture

Achieve organization goals

Ensure results are consistent with compliance policies

Ensure results are consistent with strategic direction

Own retention of talent

Report to National Ops and Logistics Director

Collaborate with Ops Product Owner

Collaborate with Member Experience

Collaborate with Client Success

Collaborate with Compliance

Collaborate with Leadership

Provide optimizations

Align region with company vision

Align region with company goals

Act as voice for clients

Act as ear for clients

Report trends to management

Report feedback to management

Plan operational excellence

Drive operational excellence

Ensure results are consistent with compliance policies

Ensure results are consistent with strategic direction

Oversee day-to-day processes

Oversee resource optimization

Oversee systems development

Manage warehouse sort processes

Manage fulfillment processes

Implement operations systems

Create lean process improvement

Oversee regional warehouse operations

Act as liaison between warehouse team and departments

Manage receiving activities

Manage handling activities

Manage storing activities

Manage picking activities

Manage packing activities

Achieve inventory accuracy

Coordinate order fulfillment

How You'll Work.

Team & Collaboration

Collaborate with Ops Product Owner; Collaborate with Member Experience; Collaborate with Client Success; Collaborate with Compliance; Collaborate with Leadership; Collaborate with key stakeholders

Communication Scope

Customer management; Oral communication; Written communication

Process & Methodology

Strategy implementation

Full Job Description

Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians. If you relate with being Caring, Curious and Cheerful; we are looking forward to having you onboard! The Role We are looking for an experienced Operations Manager (Area Manager) to oversee our business operations in an assigned region. The Area Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. As an Area Manager, your duties also include guiding managers and staff in your region, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports. To be successful as an Area Manager, you should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. Ultimately, a top-notch Area Manager should be able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills. As the Area Manager, you are the front runner of our growth mission, responsible for opening new branches, and expanding the network according to the leadership team's strategic plan. You’re responsible for providing leadership, direction and support to Chit Chats’ managers, branch leads, fleet, fulfillment and increase customer accessibility within your region. You provide oversight of the branches and drop spots in your region to be in line with the business strategy and company culture to achieve organization goals. You plan and drive operations to ensure results

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