Chit Chats
Logistics And Supply Chain
OperationsManager(WarehouseandLogistics)
Neural analysis suggests this role is
optimal for mid candidates.
“Operations Manager (Warehouse and Logistics) at Chit Chats. Skills: Operations management, Logistics, Warehouse operations, Team leadership. Oversee business operations in assigned region. Lead and manage daily operations”
What You'll Achieve.
Achieve business goals; Achieve revenue targets; Maximize profitability; Ensure operations run smoothly; Achieve organization goals; Ensure results are consistent with compliance policies; Ensure results are consistent with strategic direction; Achieve inventory accuracy; Reduce operational expenses
Industry & Context.
Problem-solving; Decision-making; Troubleshooting
Some travel required, Regular travel within region
What They're Looking For.
Must Have
3+ years in a management role, 2 to 5 years relevant experience, Experience in coaching and developing people, Ability to excel in a fast-paced environment, Proven problem-solving ability, Ability to plan and react quickly, Proficiency in common office software, Ability to manage strategy implementation, Excellent customer management skills, Excellent oral and written communication skills, Experience in dispatching, Resource optimization experience, Coordination experience, Planning experience, Experience with cross-border shipping regulations, Strong interpersonal skills, Ability to lead and manage staff, Excellent analytical skills, Excellent organizational skills, Excellent planning skills, Ability to work independently, Ability to manage multiple projects, Ability to communicate clearly, Ability to communicate effectively, Ability to communicate professionally, Team spirit, Willingness to contribute to team development, Knowledge of Canadian Occupational Health and Safety Act, Oversee daily operations, Manage budgets, Set performance objectives, Recruit, train, and support managers and staff, Conduct regular performance appraisals, Manage internal and external stakeholder relations, Negotiate contracts, Plan operations, Evaluate operations, Optimize operations, Ensure company standards and procedures are followed, Prepare statements of operations and finances, Present statements of operations and finances, Deal with escalated client issues, Deal with incident reports, Deal with legal actions, Ensure optimal team health, Ensure optimal team performance, Collaborate on hiring processes, Collaborate on training processes, Collaborate on onboarding processes, Collaborate on exit processes, Maintain high employee engagement, Maintain high employee retention, Address staff-related concerns, Accountable for team performance, Accountable for staffing plan, Review individual performance, Monitor individual performance, Provide coaching, Provide feedback, Provide recognition, Conduct regular 1:1s, Conduct quality assurance reviews, Conduct quarterly performance reviews, Enforce compliance of maintenance, Enforce compliance of upkeep, Enforce compliance of cleanliness, Enforce compliance of appearance, Enforce compliance of safety, Ensure branches comply with health and safety standards, Ensure branches comply with labor laws, Ensure branches comply with company policies, Oversee inventory of business supplies, Oversee inventory of shipping supplies, Oversee sales of business supplies, Oversee sales of shipping supplies, Oversee returns, Lead operations execution, Execute operations, Achieve business goals, Achieve revenue targets, Manage warehouse sort processes, Manage fulfillment processes, Implement operations systems, Direct personnel, Create lean process improvement, Oversee regional warehouse operations, Liaise between warehouse team and departments, Manage receiving activities, Manage handling activities, Manage storing activities, Manage picking activities, Manage packing activities, Achieve inventory accuracy, Coordinate order fulfillment, Track shipping times
Nice to Have
College diploma or Bachelor's degree in business administration, College diploma or Bachelor's degree in transportation, College diploma or Bachelor's degree in logistics, College diploma or Bachelor's degree in supply chain management, College diploma or Bachelor's degree in a related field
What You'll Do.
Oversee business operations in assigned region
Lead and manage daily operations
Achieve business goals
Maximize profitability
Guide managers and staff
Set performance objectives
Evaluate operational performance
Optimize operational performance
Ensure regulatory standards are upheld
Ensure company standards are upheld
Prepare operations reports
Prepare financial reports
Lead and manage people
Ensure operations run smoothly
Achieve revenue targets
Perform efficiently in high-pressure environment
Demonstrate problem-solving skills
Demonstrate decision-making skills
Provide support to managers
Provide support to branch leads
Provide support to fleet
Provide support to fulfillment
Increase customer accessibility
Provide oversight of branches
Provide oversight of drop spots
Align with business strategy
Align with company culture
Achieve organization goals
Ensure results are consistent with compliance policies
Ensure results are consistent with strategic direction
Own retention of talent
Report to National Ops and Logistics Director
Collaborate with Ops Product Owner
Collaborate with Member Experience
Collaborate with Client Success
Collaborate with Compliance
Collaborate with Leadership
Provide optimizations
Align region with company vision
Align region with company goals
Act as voice for clients
Act as ear for clients
Report trends to management
Report feedback to management
Plan operational excellence
Drive operational excellence
Ensure results are consistent with compliance policies
Ensure results are consistent with strategic direction
Oversee day-to-day processes
Oversee resource optimization
Oversee systems development
Manage warehouse sort processes
Manage fulfillment processes
Implement operations systems
Create lean process improvement
Oversee regional warehouse operations
Act as liaison between warehouse team and departments
Manage receiving activities
Manage handling activities
Manage storing activities
Manage picking activities
Manage packing activities
Achieve inventory accuracy
Coordinate order fulfillment
How You'll Work.
Team & Collaboration
Collaborate with Ops Product Owner; Collaborate with Member Experience; Collaborate with Client Success; Collaborate with Compliance; Collaborate with Leadership; Collaborate with key stakeholders
Communication Scope
Customer management; Oral communication; Written communication
Process & Methodology
Strategy implementation
Full Job Description
Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians. If you relate with being Caring, Curious and Cheerful; we are looking forward to having you onboard! The Role We are looking for an experienced Operations Manager (Area Manager) to oversee our business operations in an assigned region. The Area Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. As an Area Manager, your duties also include guiding managers and staff in your region, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports. To be successful as an Area Manager, you should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. Ultimately, a top-notch Area Manager should be able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills. As the Area Manager, you are the front runner of our growth mission, responsible for opening new branches, and expanding the network according to the leadership team's strategic plan. You’re responsible for providing leadership, direction and support to Chit Chats’ managers, branch leads, fleet, fulfillment and increase customer accessibility within your region. You provide oversight of the branches and drop spots in your region to be in line with the business strategy and company culture to achieve organization goals. You plan and drive operations to ensure results
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