team5pm
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operationsmanagerstrategicdelivery&operations
“operations manager - strategic delivery & operations at team5pm. Skills: Process management, Resource planning, Continuous improvement. Oversee operational workflows. Improve operational workflows”
What You'll Achieve.
Teams operate with clarity; Teams operate with alignment; Projects run predictably; Projects run efficiently; Capacity managed proactively; Staffing managed proactively; Operational bottlenecks solved; Workflows become scalable; Workflows easier to manage; Collaboration across teams improves; Organization gains operational structure; Organization gains visibility
Industry & Context.
Analytical thinking; Identify bottlenecks; Translate insights
What They're Looking For.
Must Have
Experience in operations, Experience in business operations, Experience in delivery management, Experience in resource management, Skills in capacity planning, Skills in workflow optimization, Skills in operational coordination, Ability to identify operational improvements, Ability to drive improvements, Organizational awareness, Understanding of operational impact, Experience working across multiple stakeholders, Experience working across multiple functions, Affinity with automation, Affinity with tooling, Affinity with AI-driven workflows, Proactive mindset, Structured mindset, Solution-oriented mindset, Ability to stay calm, Ability to stay organized, Ability to stay effective, Excellent communication skills in English, Excellent communication skills in Dutch
Nice to Have
Experience in a fast-moving organization, Experience in an agency environment
What You'll Do.
Oversee operational workflows
Improve operational workflows
Oversee ways of working
Improve ways of working
Take ownership of capacity planning
Take ownership of resource allocation
Ensure teams are staffed effectively
Maintain operational oversight
Support Client Leads with utilization
Support Client Leads with productivity
Support Client Leads with operational challenges
Translate operational insights
Drive initiatives to improve collaboration
Drive initiatives to improve predictability
Drive initiatives to improve scalability
Help professionalize operational processes
Help professionalize reporting
Help professionalize planning structures
Support implementation of tooling
Support implementation of automation
Support implementation of AI solutions
Contribute to operational decision-making
Prioritize initiatives
How You'll Work.
Team & Collaboration
Cross-functional coordination; Client Leads; Expert Leads; Management alignment
Communication Scope
English; Dutch
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