Pearl
PropTech / SaaS / Customer Operations
OperationsManager(PropTechSaaS)
“Operations Manager (PropTech SaaS) at Pearl. Skills: Operations Management, Process Improvement, Customer Operations, Automation. Execute high-volume backend operational workflows. Upload and manage customer documentation”
What You'll Achieve.
Create operational reliability and scalability across customer workflows; Ensure backend operational tasks are completed accurately and efficiently; Faster and more reliable customer operations execution; Improved operational documentation and SOP scalability; Increased visibility into repetitive workflows suitable for automation; Operational efficiency gains through process optimization and automation identification; Reduced operational bottlenecks for leadership and customer-facing teams
Industry & Context.
pattern recognition and process improvement mindset
What They're Looking For.
Must Have
3+ years of experience in operations, implementation, customer operations, or backend operational support roles, attention to detail and operational accuracy, Advanced proficiency in Microsoft Excel and Google Sheets, Experience handling repetitive, high-volume operational workflows, written English communication skills, Ability to work independently within small, async-first startup environments, pattern recognition and process improvement mindset, Ability to commit to long-term US business hour overlap, Comfortable working in execution-heavy operational environments
Nice to Have
Experience with automation tools such as Zapier, Make, or similar platforms, Basic scripting experience using Python or JavaScript, Experience in SaaS operations, implementation, or customer onboarding environments, Experience documenting SOPs or operational workflows, Exposure to PropTech, real estate, or homebuilding industries, Prior startup or high-growth company experience
What You'll Do.
Execute high-volume backend operational workflows
Upload and manage customer documentation
Update appointment reminders and system records
Process operational tickets
Maintain accuracy and consistency
Map customer workflows
Document repeatable operational processes
Update internal documentation
Improve operational consistency
Identify repetitive operational tasks
Surface automation opportunities
Support operational efficiency improvements
Utilize basic automation tools
Track patterns and inefficiencies
Coordinate ticket intake
Communicate operational updates
Partner with engineering teams
Support operational visibility
How You'll Work.
Team & Collaboration
Cross-functional coordination between customer success, operations, and engineering teams; Coordinate ticket intake from Customer Success teams; Communicate operational updates asynchronously across teams; Partner with engineering teams on automation handoffs
Communication Scope
written English communication skills
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