Binance
Operations
OperationsManager-Payment
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Manager - Payment at Binance. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, payment operations, incident management, regulatory compliance. Lead operational incident management involving Pix, SPI, DICT, banking partners, payment providers, and internal systems, including incident response, contingency planning, business continuity, root cause analysis, and operational governance”
What You'll Achieve.
Define and monitor operational KPIs, service performance metrics, and executive dashboards to support strategic decision-making and operational efficiency.
Industry & Context.
analytical and problem-solving skills; problem-solving skills
What They're Looking For.
Must Have
Proven experience in fintech, digital banking and payment institutions, knowledge of Pix, payment operations, digital accounts, reconciliation, settlement, customer operations and backoffice processes, Experience managing operational incidents, SLAs, financial partners and third-party vendors, analytical and problem-solving skills with experience managing operational KPIs, Knowledge of Central Bank regulated operations and payment ecosystem requirements, Experience working cross-functionally with Product, Engineering, Compliance, Risk, Legal, Finance and Customer Support teams, Hands-on, structured, resilient, and execution-oriented profile, communication and crisis management skills
What You'll Do.
Lead operational incident management involving Pix
including incident response
and operational governance.
Ensure operational adherence to Central Bank regulations
and internal compliance policies.
Coordinate dispute handling
and sensitive operational cases.
Lead payment operations across all payment products
including reconciliation
operational SLA management with banking partners
technology vendors and third-party providers.
Support customer operations and critical escalations and regulatory channels
ensuring proper handling of sensitive complaints involving regulators
How You'll Work.
Team & Collaboration
Work closely with Product, Engineering, Compliance, Risk, Legal, Finance, and CX teams to improve operational efficiency, scalability and customer experience.
Communication Scope
communication skills; crisis management skills
Full Job Description
## Description Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. ## Responsibilities Lead operational incident management involving Pix, SPI, DICT, banking partners, payment providers, and internal systems, including incident response, contingency planning, business continuity, root cause analysis, and operational governance. Ensure operational adherence to Central Bank regulations, payment schemes, and internal compliance policies. Coordinate dispute handling, refunds, chargebacks, MED processes, precautionary blocks, fraud prevention, and sensitive operational cases. Lead payment operations across all payment products, including reconciliation, settlement, fund transfers, reversals, operational SLA management with banking partners, payment processors, technology vendors and third-party providers. Support customer operations and critical escalations and regulatory channels, ensuring proper handling of sensitive complaints involving regulators Define and monitor operational KPIs, service performance metrics, and executive dashboards to support strategic decision-making and operational efficiency. Work closely with Product, Engineering, Compliance, Risk, Legal, Finance, and CX teams to improve operational efficiency, scalability and customer experience. ## Requirements Proven experience in fintech, digital banking and payment institutions Strong knowledge of Pix,
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