Akido
healthcare
OperationsManagerPatientRelations
“Operations Manager - Patient Relations at Akido. Skills: patient relations, operations management, team leadership. Lead, coach, and develop a team. Monitor performance metrics”
What You'll Achieve.
deliver exceptional patient experiences; advancing organizational growth objectives; measurable impact on retention and growth; improve membership retention; reduce attrition; membership growth and retention strategies; improve conversion and engagement; growth opportunities; team performance
Industry & Context.
conflict resolution; effective, timely resolution
What They're Looking For.
Must Have
High school diploma, 3–5 years of healthcare operations or patient relations experience, Supervisory or leadership experience, communication and conflict resolution skills, Proficiency in Microsoft Office, organizational and multitasking abilities
Nice to Have
Associate's or Bachelor's degree, Experience with medical groups, IPA, Medicare, or Medi-Cal, Bilingual English/Spanish, Knowledge of retention and outreach strategies
What You'll Do.
Monitor performance metrics
Oversee escalated patient concerns
Drive initiatives to improve membership retention
Partner with clinical and operational teams
Collaborate with leadership and marketing
Support outreach campaigns
enrollment initiatives
Evaluate broker and outreach performance
Analyze trends and provide insights
How You'll Work.
Team & Collaboration
partner cross-functionally with operations, marketing, and leadership; Partner with clinical and operational teams; Collaborate with leadership and marketing
Communication Scope
communication; conflict resolution
Applying for this Operations Manager - Patient Relations role?
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