OperationsManager,PatientExperience

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. About the Role Every year, hundreds of millions of patients call, message, and navigate the largest health systems in the country and increasingly, they're interacting with Commure's AI. Our Patient Experience suite (AI Call Center, Orchestrator, and Care Pathways) is one of the fastest-growing products in the company, and it sits at the messy, high-stakes intersection of healthcare access and administrative reality. This role is for someone who wants to live inside that. You'll be the operational owner for some of our customers, embedding with their teams, driving deployments live, and then relentlessly making them better. It's part launch, part customer success, part product builder. You don't need to be an Engin