Maritz
OperationsManager,OnsiteEvents
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Manager, Onsite Events at Maritz. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, meeting/event planning, event program management, client relationship management, team leadership. Direct and support assigned team members in sourcing, planning, and executing client meetings and events.. Lead team meetings to review productivity, deliverables, and service levels while promoting bes”
What You'll Achieve.
ensure all customer service levels and deliverables pertaining to accounts assigned are achieved; deliver measurable impact; employees thrive and so does our business
Industry & Context.
resolve challenges
Hybrid role, operating in the Central Time Zone., Your working hours will flex and adapt to event needs, but they'll generally fall within Monday through Friday, 7:00 AM to 7:00 PM timeframe., occasional work outside these hours, including early mornings, late evenings, and weekends, may be required., Employees are responsible for securing their own reliable transportation to and from work, including for early morning, late evening, or off-hour shifts that may fall outside of GBus availability (where GBus is available).
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience in a related field, 5+ years of experience in meeting/event planning or hotel catering/convention sales, knowledge of event program management and budget maintenance, Proven ability to lead teams and projects, including coaching and developing direct reports, Experience building and maintaining client relationships while managing multiple priorities, Excellent communication skills, both written and oral, Proficiency in G Suite and ability to learn new technology quickly
Nice to Have
CMP (Certified Meeting Professional) Certification, Prior experience in incentive, association, or corporate event planning, Prior experience leading direct reports, Background in promoting organizational change and efficiency
What You'll Do.
Direct and support assigned team members in sourcing
and executing client meetings and events.
Lead team meetings to review productivity
and service levels while promoting best practices and industry trends.
Act as a subject matter expert (SME) to ensure consistency and training across the team.
Works 1: 1 with employees to identify areas of improvement
growth and opportunities.
tracks and/or approves vacation time
time and other employee systems for direct reports
Participate in client meetings to review operational processes
and maintain satisfaction.
Manage relationships with service partners (Catering
etc. ) to ensure alignment and quality.
Oversee implementation of SOPs
and metric tracking for assigned teams.
Manage special projects and provide backup support for the Director of Operations as needed.
How You'll Work.
Team & Collaboration
Directs and coaches the activities of assigned personnel; Provides comprehensive leadership to clients; overseeing sourcing and planning of programs; providing client and team support and training; Lead team meetings; Works 1: 1 with employees; Participate in client meetings; Manage relationships with service partners; collaboration
Communication Scope
Excellent communication skills, both written and oral
Process & Methodology
planning, executing client meetings and events, managing special projects
Full Job Description
**Where Human Connection Fuels Possibility ** At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact. And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being. We have a passion for excellence and genuine care for the people making it possible. Directs and coaches the activities of assigned personnel to ensure all customer service levels and deliverables pertaining to accounts assigned are achieved. Provides comprehensive leadership to clients, overseeing sourcing and planning of programs, providing client and team support and training, and managing special projects. **What You’ll Be Doing** * Direct and support assigned team members in sourcing, planning, and executing client meetings and events. * Lead team meetings to review productivity, deliverables, and service levels while promoting best prac
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