Onebrief
Customer Relations
OperationsManager,MCLOG
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Manager, MCLOG at Onebrief. Skills: Customer relationship, Product usage, Renewal and expansion, Operational planning. Own customer relationship. Build relationships and trust”
What You'll Achieve.
Win the renewal; Win expansion; Customer keep buying Onebrief; Deals expand over time
Industry & Context.
Bureaucratic challenges; Troubleshoot issues
Top Secret clearance, Eligibility for SCI, In person, Access DOD facilities, Access DOD installations
What They're Looking For.
Must Have
Top Secret clearance, eligibility for SCI, In person in Twentynine Palms, CA, Mastery of operational planning, Technical skill, Savvy, Power user of our product, Talk engineering with the customer, Understand military staffs function, Apply military staff understanding, Respect from skillful planners, Respect from Generals and Admirals, Navigate military bureaucracy, Win over future customers, Attention to detail, People rely on you, Workhorse reputation, Get things from large government organizations, Solve bureaucratic challenges, Technically adept, Work well with customers, Cultivate trust, Align diverse perspectives, Communicate with clarity, Communicate with influence, Intense about our mission, Proactive, Adaptable, Work autonomously, Work with cross-functional teams, Communicate clearly, Communicate concisely, Communicate candidly, Assess account situation, Communicate assessment to inform decisions, Communicate recommendations to inform decisions, Current Top Secret clearance, Ability to access DOD facilities, Proven experience leading operational planning, Experience with major military planning exercises, Experience with protocols for software deployment, Proven ability to expand business presence, Experience in customer support, Capability to respond to incidents, Technical skills to master application, Troubleshoot issues, Liaise with customers on technical matters, Proven ability to navigate large government organizations, Deliver successful outcomes, Obsessed with creating value, Ambitious, Scrappy, Creative problem-solver, Learn quickly, Work iteratively, Seek collaboration, Approach work with integrity, Approach work with intellectual honesty, Low ego, Communicate frankly, Communicate succinctly, Thrive as a self-starter, Embrace autonomy, Embrace ambiguity
Nice to Have
Experience in Professional Military Education, Service experience
What You'll Do.
Own customer relationship
Build relationships and trust
Win renewal and expansion
Communicate user needs
Maintain product proficiency
Excite customer about product improvement
Understand Company resources
Request Company resources
Leverage Company resources
Instill Onebrief brand image
Enable expansion to Allies
Enable expansion to Partners
Recommend product improvements
Provide face-to-face customer support
Provide remote customer support
Develop understanding of customer social dynamics
Coordinate with customer on incidents
Coordinate with product engineering on incidents
Deliver best customer experience
Coordinate with fellow Operations Managers
Ensure planning remains synchronized
Ensure workflows remain synchronized
How You'll Work.
Team & Collaboration
Cross-functional teams; Fellow Operations Managers
Communication Scope
Clear communication; Concise communication; Candid communication; Clarity; Influence
Full Job Description
ABOUT ONEBRIEF Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient. We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world. Founded in 2019 by a group of experienced planners, today, Onebrief’s team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We’ve raised $320m+ from top-tier investors, including Battery Ventures, General Catalyst, Sapphire Ventures, Insight Partners, and Human Capital, and today, Onebrief is valued at $2.15B. With this continued growth, Onebrief is able to make an impact where it matters most. Required: Top Secret clearance with eligibility for SCI In person in Twentynine Palms, CA ABOUT THE JOB At each major headquarters under your responsibility, - Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force. - Build strong relationships and trust with customers, positioning yourself as a trusted member of their team. - Rapidly expand product usage until the most important and impactful workflows are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible. - Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time. - Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement. - Understand, request, and effectively leverage Company resources to meet the goals of the Company. - Instill the Onebrief brand image. - Enable our expansion to Allies and Partners. - Your responsi
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