Servicios Comerciales Amazon Mexico S. de R.L. de C.V.
Fulfillment Operations Management, Fulfillment Center, transportation and logistics
OperationsManager,LastMileOperations
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Manager, Last Mile Operations at Servicios Comerciales Amazon Mexico S. de R.L. de C.V.. Skills: Last Mile delivery, Operations management, Vendor management. Manage delivery environment. Manage DSP relationships”
Industry & Context.
Problem-solves for closing gaps
Work flexible schedule, Work weekends, Work nights, Work holidays
What They're Looking For.
Must Have
2+ years of Amazon experience, 3+ years of employee management, 3+ years of performance metrics experience, 3+ years of process improvement experience, 3+ years of lean techniques experience, Speak, write, and read fluently in English
Nice to Have
1+ years of performance metrics experience, 1+ years of process improvement experience, 1+ years of lean techniques experience, 6+ years of people management experience, Lean-Six Sigma Black Belt certification
What You'll Do.
Manage delivery environment
Manage DSP relationships
Drive operational goals
Communicate vision to team
Present operational metrics
Problem-solve performance gaps
Hire and develop talent
Implement talent plan
Work with business partners
Manage on-the-road execution
Develop strategies to streamline operations
Solve complex problems
Foster a culture of safety
Protect service levels
Monitor driver performance
Improve driver performance
Monitor associate performance
Improve associate performance
Assemble the right team
Assign tracking strategy
Control the operation
Ensure timely delivery
Ensure successful delivery
Establish operational excellence mechanisms
Set standard for management
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior leadership team; Delivery Service Providers; Transport & Sortation; DSP Management; Finance; Loss Prevention; IT; HR; ACES; Engineering
Communication Scope
Presenting metrics
Full Job Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon Operations Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience. We are seeking an Operations Manager to lead one of our Delivery Stations. Key job responsibilities Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis Managing day-to-day relationships with multiple Delivery Service Providers (DSPs) Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team Presenting operational metrics regularly to the senior leadership team Problem-solves for closing gaps between performance and goals Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering A day in the life The Ops Manager, leads an operation for +30k packages. Manages On-The-Road execution encompassing to Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations. Leads a team of 7 managers and +100 Ass
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