Amazon Logistica do Brasil
Supply Chain/Transportation Management, Fulfillment Center, transportation and logistics
OperationsManager,LastMileCentralOperations
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“Operations Manager, Last Mile Central Operations at Amazon Logistica do Brasil. Skills: Operations management, Data analysis, Process standardization. Analyze operational data and performance metrics. Identify inefficiencies, bottlenecks, and opportunities”
What You'll Achieve.
Reduce variability; Improve consistency; Increase data availability; Reduce manual work; Support network growth; Improve first-mile performance; Evolve operational processes; Scale operations efficiently
Industry & Context.
Identify inefficiencies; Identify bottlenecks; Identify opportunities; Root cause analysis
Work flexible schedule/shift/work area, Work weekends, nights, and/or holidays
What They're Looking For.
Must Have
Bachelor's degree or equivalent, Work flexible schedule/shift/work area, Speak, write, and read fluently in English, Experience in people management, Experience with data analysis tools, Experience with operations/supply chain
Nice to Have
Experience with performance metrics, Experience with process improvement, Experience with Lean techniques, Experience in transportation or supply chain, Experience with tools/systems to analyze data, Experience in stakeholder management
What You'll Do.
Analyze operational data and performance metrics
Identify inefficiencies
Translate findings into clear recommendations
Coordinate cross-functional initiatives
and implement standardized work processes
Develop and enhance reporting tools
Increase availability and granularity of actionable insights
Ensure data accuracy and accessibility
Drive process improvements and automation solutions
Streamline repetitive station tasks
Enable field leaders to focus on partner and
Support network growth
and communicate progress on team goals
Adjust strategies based on performance data
Communicate findings to stakeholders
How You'll Work.
Team & Collaboration
Cross-functional teams; Last Mile operations; Planning teams; Channel teams; Technology teams; Internal partners; External partners; Field leaders; Delivery partners
Communication Scope
Translate findings; Communicate progress; Communicate findings
Process & Methodology
Process standardization, Process improvement, Automation solutions
Full Job Description
Join our Network Operations Center team and help optimize Amazon's last-mile delivery network by transforming complex operational data into actionable insights. You'll partner with cross-functional teams to standardize processes, drive automation, and enhance the experience for station operators and delivery service partners across our global network. Key job responsibilities - Analyze operational data and performance metrics to identify inefficiencies, bottlenecks, and opportunities for improvement across the last-mile network, translating findings into clear recommendations for stakeholders - Coordinate cross-functional initiatives with Last Mile operations, planning, channel, and technology teams to design, test, and implement standardized work processes that reduce variability and improve consistency across stations and regions - Develop and enhance reporting tools, dashboards, and data processes that increase the availability and granularity of actionable insights for internal and external partners, ensuring data accuracy and accessibility - Drive process improvements and automation solutions that streamline repetitive station tasks, reduce manual work, and enable field leaders to focus on partner and driver experience while supporting network growth - Plan, track, and communicate progress on team goals and business initiatives, including segmenting objectives, measuring attainment, and adjusting strategies based on performance data and stakeholder feedback A day in the life As a Network Operations Center Program Manager, you'll focus on improving first-mile performance and evolving our operational processes to meet growing network complexities. Your day might include analyzing performance metrics to identify optimization opportunities, collaborating with Last Mile operations and planning teams to implement standardized work processes, and developing enhanced reporting tools that provide actionable data to internal and external partners. You'll also work on seg
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