Tide
Finance / FinServ
OperationsManagerKYC
Neural analysis suggests this role is
optimal for Mid candidates.
“Operations Manager KYC at Tide. Skills: KYC Operations, Operations Management, Data Analysis, Process Optimization, Project Management. Scaling and optimising our UK and Europe focused operations for the onboarding, event driven reviews, and screening teams. Monitoring acquisition funnel operating performance and KPIs (e.g. commercial targets, conversion rates, or other key results) and investigating and raising deviations”
What You'll Achieve.
save time (and money); help SMEs save both time (and money) so they can get back to doing what they love; scaling our presence in the UK and our European markets; commercial targets; conversion rates; operational resources align with growth targets; increasing conversion; mitigating financial crime risk
Industry & Context.
investigating and raising deviations; understanding the root cause of sub-optimal processes; Proactively analysing and solving problems; discover where a problem lies and not stop until it's solved
What They're Looking For.
Must Have
3+ years’ experience in a fast-paced environment as a Management Consultant, Analyst, Operations Analyst, Product Analyst, Business Analyst, or Operations Manager, Experience with business analytics tools (Excel and SQL), comfortable managing financial inputs and headcount models to support departmental budgeting, logical and see data as a crucial part of decision-making, proactive, resilient, and willing to spend the time it takes to discover where a problem lies and not stop until it's solved, customer-focused and a team player, okay with ambiguity and enjoy working in a complex, technical industry
Nice to Have
fluent German/French/Italian speaking skills are advantageous, Previous experience in an analytical role (consulting, banking, or professional services) is advantageous
What You'll Do.
Scaling and optimising our UK and Europe focused operations for the onboarding
Monitoring acquisition funnel operating performance and KPIs (e.g. commercial targets
or other key results) and investigating and raising deviations
Managing and updating financial models for headcount and budget planning
ensuring operational resources align with growth targets
Creating dashboards and analysing operational performance
defining performance metrics
escalating performance issues
and understanding the root cause of sub-optimal processes
Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution
Be the essential link between KYC operational and product teams
looking for improvements on both sides
with the ultimate goal of increasing conversion and mitigating financial crime risk
Liaising with vendors in case of incidents and performance issues
optimising and advocating for scalable processes that are clearly defined and documented
Owning and delivering non-technical projects and supporting product and marketing to manage coordination of cross-functional technical projects
Manipulating data using Excel and other visualisation tools to provide actionable insights
How You'll Work.
Team & Collaboration
expose you to teams from across the company - including Customer Support, Marketing, Finance, Tech, and Product; collaboration with technical and non-technical teams; essential link between KYC operational and product teams; supporting product and marketing to manage coordination of cross-functional technical projects; work as one team; foster team spirit and collaboration; foster a sense of community; One Team and foster a transparent and inclusive environment, where everyone’s voice is heard; One Team, committed to transparency and ensuring everyone’s voice is heard
Process & Methodology
Owning and delivering non-technical projects, supporting product and marketing to manage coordination of cross-functional technical projects
Full Job Description
ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE TEAM: We’re looking for an Operations Manager, ideally with experience in KYC, Consulting, Operations, Finance, or Technology. In this role you’ll become a key member of Tide’s KYC Operations team scaling our presence in the UK and our European markets. This role will expose you to teams from across the company - including Customer Support, Marketing, Finance, Tech, and Product - as well as our third party KYC vendors and Tide customers - who we call members. As an Operations Manager at Tide, you’ll join an ambitious team of highly motivated, talented Tideans who love to collaborate and are driven by helping people achieve their business ambitions. We live and breathe our values, which are to put our members first, work as one team and be data driven. ABOUT THE ROLE: Scaling and optimising our UK and Europe fo
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