ADCI HYD 16 SEZ
Corporate Operations, Investigation, customer trust and partner support
OperationsManagerIII,POEOperations
“Operations Manager III, POE Operations at ADCI HYD 16 SEZ. Skills: Operations management, People management, Process improvement, Fraud prevention. Manage a team of managers. Oversee operations team size ~250”
What You'll Achieve.
Eliminate root cause defects; Improve fraud prevention metrics; Improve user experience metrics; Improve site safety perception; Meet operational metrics; Achieve operational excellence; Drive process improvement in SLAs; Improve internal customer experience; Improve external customer experience
Industry & Context.
Root cause analysis; Data-driven decisions
What They're Looking For.
Must Have
13+ years operational/retail management, 6+ years team management, Experience using data, Experience risk management & fraud
Nice to Have
3+ years managing cross functional teams, Knowledge of Excel, Proficiency in Excel, Knowledge of SQL, Proficiency in SQL, Experience with Lean, Experience with Six Sigma
What You'll Do.
Manage a team of managers
Oversee operations team size ~250
Analyze business levers
Identify claim/bad debt trends
Eliminate root cause defects
Maintain trust in transactions
Develop new points of control
Block fraud with minimal disruption
Make independent discretion decisions
Set goals for improvements
Improve fraud prevention metrics
Improve user experience metrics
Improve site safety perception
Manage business level escalations
Interact with customers
Report to Senior Leadership
Drive results in production environment
Lead teams and stakeholders
Meet operational metrics
Set goals and vision for function
Head projects with stakeholders
Influence larger POE group
Drive POE Operations strategy
Create employee growth mechanisms
Enable managers in succession planning
Enable managers in talent development
Represent team in appraisal process
Manage organization structure
Drive innovation within team
Remove operational inefficiencies
Enhance existing procedures/SOPs
Identify and lead projects
Drive creation of new tools
Interact with internal stakeholders
Interact with external stakeholders
Drive common goals across teams
Set up effective communication
Ensure high quality productivity
Ensure high volume productivity
Provide guidance to leadership
Develop employee skill sets
Expand team capabilities
Provide growth opportunities
Apply succession planning
Manage and execute for metrics
Maintain metrics on investigation handling
Maintain metrics on performance
Maintain metrics on decision quality
Achieve operational excellence
Drive process improvement in SLAs
Improve internal customer experience
Improve external customer experience
How You'll Work.
Team & Collaboration
Cross-functional teams; Global functions; Across sites
Communication Scope
Reporting to leadership; Customer interaction
Process & Methodology
Project management
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