OperationsManager(DCA)

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily operations of a team of hourly Ambassadors. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales. Key Responsibilities Include: Spend 80% of time on the floor in a customer-facing environment at the airport Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity Support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales. Assist with the recruitment, on-boarding, and development of Ambassadors while supporting a culture of continuous learning and development. Coach, mentor, and train the team to meet sales and customer service goals and standards Assist with employee relations matters & investigations as needed Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance Build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team Ideal candidates will have: At least 3 years of leadership experience in a customer-facing operation (i. e. retail, restaurants, hospitality, rental cars). Excellent interpersonal and communication skills with the ability to motivate, mentor and infl