N26
OperationsManagerComplaintsManagement
“Operations Manager - Complaints Management at N26. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Contribute into shaping the future of digital banking in the Complaint Management. Independently carry out accurate legal research and translate complex issues into clear customer‑friendly explanations”
Industry & Context.
identifying root causes; closing control gaps; implementing pragmatic solutions
Relocation to Madrid, in-person presence in the in our office in Madrid on the specific days during the week, visa support
What They're Looking For.
Must Have
Independently carry out accurate legal research and translate complex issues into clear customer‑friendly explanations, Demonstrated ability to run and improve operational processes at scale, including identifying root causes, closing control gaps and implementing pragmatic solutions, Hands‑on experience with CRM tools (ideally Salesforce) and process management tools such as Jira and Confluence, or the ability to get up to speed quickly, High sense of ownership, resilience and you use your time effectively, prioritize under strict deadlines and keep a cool head when dealing with sensitive cases, A collaborative mindset – you enjoy working in a motivated, international team while being comfortable taking autonomous decisions within your remit
What You'll Do.
Contribute into shaping the future of digital banking in the Complaint Management
Independently carry out accurate legal research and translate complex issues into clear customer‑friendly explanations
Run and improve operational processes at scale
including identifying root causes
closing control gaps and implementing pragmatic solutions
How You'll Work.
Team & Collaboration
Collaborative mindset – you enjoy working in a motivated, international team while being comfortable taking autonomous decisions within your remit; A high degree of collaboration and autonomy while working with a group of diverse peers
Communication Scope
translate complex issues into clear customer‑friendly explanations
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