Mercer
OperationsManagerBrokerAdministration
“Operations Manager - Broker Administration at Mercer. Skills: Broker administration, Operations management, Client support. Lead Broker Admin team. Deliver efficient operations”
What You'll Achieve.
Achieve personal goals; Ensure operations efficiency; Ensure operations accuracy; Ensure revenue recognition; Create year-over-year efficiencies
Industry & Context.
Root cause analysis; Troubleshooting; Resolution
What They're Looking For.
Must Have
5+ years operations experience, University degree or above, Fluent in English, Fluent in Mandarin, Fluent in Cantonese
Nice to Have
Majoring in HR, Majoring in Insurance, Majoring in English, Excellent skills in EXCEL
What You'll Do.
Lead Broker Admin team
Deliver efficient operations
Provide high level service
Control operational risks
Control compliance risks
Provide training to team
Provide admin guidance
Achieve personal goals
Optimize current process
Ensure operations efficiency
Ensure operations accuracy
Work with internal party
Ensure revenue recognition
Adjust admin procedure
Meet business requirement
Monitor operations dashboard
Identify process improvement projects
Plan process improvement projects
Manage process improvement projects
Create year-over-year efficiencies
Work with consultants
Work with finance team
Work with management team
Work with Insurer company
Handle client feedback
Handle client complaints
Follow up with related parties
How You'll Work.
Team & Collaboration
Internal party; Business Solution Team; Sales Team; Finance Team; Consultants; Management team; Insurer company
Communication Scope
Client support; Client feedback; Client complaints
Process & Methodology
Process improvement projects
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