WRMC
Real Estate
OperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Operations Manager at WRMC. Skills: Team Leadership, Resident Experience, Property Management Systems, Community Engagement. Oversee front desk, housekeeping, and garage operations while leading a team dedicated to delivering a seamless and personalized resident experience. Support new resident orientations, property tours, and onboarding processes. Manage resident requests, administrative processes, and operational follow-up. Coordinate move-in/move-out documentation, deposits, construction req”
What You'll Achieve.
Ensure exceptional resident experiences, operational excellence, and high service standards across all areas of the property.
Industry & Context.
problem-solver; problem-solving abilities
What They're Looking For.
Must Have
Associate degree from an accredited institution. 3–5 years of experience in property management, hospitality, luxury residential, or a related service environment. Previous leadership or team supervision experience. Customer service and resident relations skills. Ability to manage multiple priorities in a fast-paced environment. Professional demeanor.
Nice to Have
Bachelor’s degree. Experience with property management systems such as Vantaca and BuildingLink. Bilingual English/Spanish.
What You'll Do.
Oversee front desk, housekeeping, and garage operations while leading a team dedicated to delivering a seamless and personalized resident experience.
Support new resident orientations, property tours, and onboarding processes.
Manage resident requests, administrative processes, and operational follow-up.
Coordinate move-in/move-out documentation, deposits, construction requirements, and community policies.
Assist the General Manager with reports, projects, meetings, and operational initiatives.
Support HOA operations, including compliance with community policies and procedures.
Support Board meetings, work sessions, Town Halls, and annual meetings.
Support planning and coordination of resident events.
How You'll Work.
Team & Collaboration
Promote teamwork, accountability, and a positive resident-focused culture. Build relationships with residents, vendors, and internal teams.
Communication Scope
professional communication
Full Job Description
**LOCATION: Downtown Austin | Museum District** **SCHEDULE: Tuesday - Saturday | 8:00 AM - 5:00 PM.** **ABOUT US** Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service. **About the Role** Worth Ross Management Company (WRMC) is seeking an experienced and service-driven **Operations Manager** to support the daily operations of a luxury condominium community. This role partners closely with the General Manager to ensure exceptional resident experiences, operational excellence, and high service standards across all areas of the property. The Operations Manager will oversee front desk, housekeeping, and garage operations while leading a team dedicated to delivering a seamless and personalized resident experience. The ideal candidate is a strong leader, organized problem-solver, and hospitality-focused professional with experience managing teams in a residential, hotel, or service-oriented environment. **What You’ll Do** **Team Leadership & Operations** * Supervise and support Front Desk Concierge, Housekeeping, and Garage teams. * Coach, train, and mentor team members to maintain exceptional service standards. * Provide front desk coverage when needed to support business operations. * Promote teamwork, accountability, and a positive resident-focused culture. **Resident Experience & Community Operations** * Support new resident orientations, property tours, and onboarding processes. * Manage resident requests, administrative processes, and operational follow-up with the General Manager. * Ensure resident information is accurate and updated within BuildingLink. * Oversee access control processes, including FOB issuance, tracking, and related billing.
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