VML MAP
Marketing
OperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Manager at VML MAP. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Oversee daily operations. Distribute workload”
Industry & Context.
What They're Looking For.
Must Have
3-5 years client relationships, 3-5 years people management, 3-5 years performance management, 3-5 years resourcing processes, 3-5 years recruitment processes, Experience digital production, Experience marketing, Experience commercialization services, Experience process optimization, Ability collaborate stakeholders, Proven project management skills, Excellent English communication
What You'll Do.
Oversee daily operations
Manage quality control
Review resource allocation
Assess team capacities
Ensure SLA compliance
Review client feedback
Lead people management
Participate recruitment
Communicate cross-functionally
Encourage skill updates
Participate certification
Support strategic initiatives
Report on development
Provide project insight
Provide forecasting insight
Provide budgeting insight
Provide client development insight
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations Directors; Centre of Excellence
Communication Scope
English communication
Process & Methodology
Project management
Full Job Description
About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. Are you great at motivating and leading a strong team of specialists? Can you help to ensure the continuous development of digital cross-channel marketing for global clients? Do you want an exciting management position in a dynamic and international working environment? Then you just might be the new Operations Manager we are looking for in our San José office! Please note, this is a permanent, full-time and hybrid opportunity (2-3 days on site per week) based out of our Avenida Escazu offices in San José, Costa Rica What will your day look like? In the role of Operations Manager, you will be responsible for the smooth running of our daily operations and the implementation of client services. Ensuring the continuous development of staff and services, you will take part in several strategic actions and process optimisations. More specifically, your tasks include: Overseeing the team's daily operation and workload distribution. Manage quality control processes and monitor KPIs. Review resource allocation and team member capacities. Ensuring compliance with Service Level Agreements such as quality assurance and time to market activity. Review client status' feedback and needs. Lead people management efforts including participating in recruitment processes as well as continued staff development. Communicating with cross-functional teams and assessing performance. Conducting interviews and onboarding activities. Reviewing PTO requests and assessing team gaps. Encouraging staff to continuously upda
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