OperationsManager

**Introducing Truyu** We are a digital protection tool created by x15ventures, CommBank's corporate venture scaler. Our mission is to empower every Australian to be in control of their identity and reduce the financial, emotional and social impacts of fraud. When an identity check occurs in your name, Truyu will alert you a majority** of the time. Our current coverage extends to over 60% of all ID checks conducted at merchants across Australia. In the event of identity misuse, Truyu provides helpful links and remediation prompts to understand how you may re-secure your information as efficiently as possible and avoid additional harm or loss. We will also alert you if your email addresses have been exposed in a data breach and provide proactive guidance to enhance your online security. x15ventures is wholly owned by CommBank so your identity and personal details are in good hands. All data is encrypted and stored safely in accordance with our Privacy Policy **Where would you fit in?** At Truyu, we’re looking for a Customer Operations Manager who’s not just comfortable wearing many hats, but thrives on it. In this role, you’ll take full ownership of all customer communications while leading the day-to-day operations of the business. As a key player in a small, fast-moving team, you’ll need to be ready to roll up your sleeves and get involved in whatever needs doing—from solving customer issues to streamlining internal processes. If you’re resourceful, proactive, and excited by the idea of building something from the ground up, we’d love to hear from you. **Key Responsibilities** * Lead day-to-day operations for Truyu, overseeing all customer communications * Ensure all customer enquiries are responded to quickly and drive continuous uplift to the customer experience. * Work closely with product and engineering colleagues to address customer queries * Collaborate with cross-functional teams including marketing, product, and compliance to support Truyu’s strategic goals