Trucordia
Insurance
OperationsManager
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“Operations Manager at Trucordia. Skills: Operations Management, Insurance Operations, Team Leadership. Oversee day-to-day operations of local offices. Ensure consistent adherence to standard operating procedures”
Industry & Context.
Problem-solving skills; Troubleshooting
What They're Looking For.
Must Have
10 years experience in insurance office operations, 5 years in management or supervisory role, Understanding of crop insurance workflows, Understanding of commercial insurance workflows, Understanding of personal insurance workflows, Understanding of administrative support functions, Excellent organizational skills, Excellent analytical skills, Excellent problem-solving skills, Proven leadership abilities, Experience managing cross-functional teams, Proficient in Microsoft Office Suite, Proficient in reporting tools, Proficient in related insurance industry software
Nice to Have
Bachelor's degree, Crop insurance designations
What You'll Do.
Oversee day-to-day operations of local offices
Ensure consistent adherence to standard operating procedures
Support continuous process improvement across all functions
Monitor and manage office efficiency
Monitor and manage resource allocation
Monitor and manage service delivery
Support onboarding of new hires
Support training of new hires
Act as local liaison with HR
Act as local liaison with IT
Act as local liaison with Compliance
Act as local liaison with Facilities
Serve as office subject matter expert
Provide troubleshooting
Provide workflow optimization
Act as go-to resource for technology questions
Act as go-to resource for system questions
Act as go-to resource for peripheral platforms
Generate operational reports
Analyze operational reports
Generate performance reports
Analyze performance reports
Partner with central operations team
Roll out system upgrades
Implement system upgrades
Roll out reporting enhancements
Implement reporting enhancements
Collaborate with Account Managers
Collaborate with Client Managers
Collaborate with Producers
Support cross-functional alignment
Streamline operations
Mentor client service staff
Support client service staff
Mentor administrative staff
Support administrative staff
Build operational discipline
Build team capability
Coordinate with other Operations Managers
Coordinate with VP of Operations
Provide oversight for additional office locations
Provide operational support for additional office locations
Conduct regular check-ins with offices
Conduct site visits with offices
Conduct performance reviews with offices
Ensure alignment across Platform offices
Ensure operational success across Platform offices
How You'll Work.
Team & Collaboration
Cross-functional alignment; Client-facing teams; Administrative teams; Other Operations Managers; VP of Operations
Full Job Description
Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values 1. We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. 2. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company. 3. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”? 4. We are RESULT-ORIENTED , growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve. 5. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Reports To: VP of Operations Duties and Responsibilities: Operational Leadership & Oversight * Oversee
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