Tide
OperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Operations Manager at Tide. Skills: process management, cross-functional coordination, vendor management, stakeholder management. Establish and optimize L3 support escalation workflows. Own end-to-end operational processes”
What You'll Achieve.
delivering maximum value to our members; ensure workflows across stakeholders are stable, efficient, well-documented, and scalable; enable seamless launches of new features with minimal risk and member disruption; implement safeguards and contingency strategies; reduce recurrence of incidents; effective product health monitoring; ensure optimal outcomes from vendors; driving measurable business impact
Industry & Context.
driving rapid resolution; Identify operational risks and inefficiencies; map critical dependencies; contribute to root cause analysis; implement monitoring to reduce recurrence; resolving third-party issues; spotting potential bottlenecks before they happen
Work from abroad for up to 90 days annually
What They're Looking For.
Must Have
5+ years of experience in operations, technology, or finance, managing and resolving escalations, Proficient in Excel/Google Sheets, Proficient in SQL, Proficient in Looker, understand the concept of APIs, understand the concept of webhooks
Nice to Have
thriving in a challenging and a fast-paced environment, move from deep-dive technical troubleshooting with developers to high-level strategic reporting for stakeholders, enjoy designing processes from scratch, spotting potential bottlenecks before they happen, embedding "lessons learned" into the team's DNA, comfortable with ambiguity, thrive in complex technical environments, influence others to drive the right business outcomes
What You'll Do.
Establish and optimize L3 support escalation workflows
Own end-to-end operational processes
Partner with Product owners on Go-To-Market (GTM) initiatives
Identify operational risks and inefficiencies
Provide operational support during incidents
Define and track KPIs
Manage external vendors
Mentor and develop Operations Analysts
How You'll Work.
Team & Collaboration
collaborating with product owners, data analysts, support teams, developers, and external partners; driving rapid resolution across Engineering, Product, and Support teams; collaborating with Engineering to implement safeguards; influencing cross-functional stakeholders
Full Job Description
ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE ROLE The Admin Services team builds and manages tools for small and medium enterprises (SMEs), simplifying accounting, tax compliance, invoicing, bookkeeping, transaction enrichment, payroll, and expense management. By automating administrative work, we help SMEs save time, reduce complexity, and operate with confidence - so they can focus on growth. We are looking for an experienced and motivated Operations Manager to lead this mission. In this role, you’ll help build, scale, and maintain products, collaborating with product owners, data analysts, support teams, developers, and external partners to drive operational excellence and establish scalable practices - all with a focus on delivering maximum value to our members! WHAT YOU WILL BE DOING Establish and optimize L3 support escalation workflows, acting as
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