OperationsManager

# _**City, State:**_ Pullman, Washington _Title:_ Operations Manager _Location:_ Pullman, Washington _FLSA:_ Non-Exempt _Status:_ Full-time _Reports to:_ General Manager _Supervises:_ Front Office Department _**Pay Range:**_**_$25 - $27 per hour_** **Job Summary:** The Operations Manager is responsible for the day-to-day and long-term management of hotel guest reception, reservations, and housekeeping services, ensuring exceptional guest satisfaction. This role works closely with the General Manager to maintain operational efficiency, exceeding expectations in service delivery, while managing hotel staff and supporting the housekeeping department in the absence of the Housekeeping Manager. **Essential Functions and Duties:** * Ensure guests are greeted warmly, checked in efficiently, and allocated rooms promptly, providing an exceptional first impression that aligns with company standards. * Be readily available to handle guest complaints or issues, resolving them swiftly and professionally to ensure guest satisfaction and loyalty. * Oversee the cleanliness and maintenance of guest rooms and public areas, ensuring they meet company standards for quality and appearance. * Maximize room occupancy while adhering to established overbooking policies, working closely with the reservations team to ensure availability is optimized. * Ensure effective communication and cooperation between front office, housekeeping, and other departments to maintain seamless operations and enhance guest experience. * Ensure all charges are correctly posted to guest accounts and that credit control procedures are strictly followed, with no bills exceeding limits without prior approval. * Oversee the daily balancing of hotel accounts, ensuring accuracy in financial reporting and compliance with internal controls. * Conduct regular performance appraisals, provide ongoing staff training, and ensure that staffing levels are appropriate to maintain quality service. * Ensure maximum security for gu