OperationsManager

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. We are looking for an experienced and operationally strong Operations Manager to provide infrastructure, operational and project support across allocated regions within a province. This role is responsible for supporting the physical network by ensuring that Points of Representation are operationally ready, infrastructure standards are maintained, service level commitments are met, and regional infrastructure projects are delivered effectively. The role requires a disciplined operations professional who can work across multiple stakeholders, manage vendors, support branch readiness, identify risks, resolve operational breakdowns and contribute to CAPEX and OPEX planning. Key Responsibilities: * Manage regional infrastructure requirements across Points of Representation, including openings, closures, revamps, relocations, floorplan approvals, equipment movements and operational readiness. * Build and manage effective working relationships with Group Real Estate Services, Security, Information Technology, facilities, vendors, head office teams and provincial stakeholders to ensure timely resolution of operational and infrastructure issues. * Monitor service level agreements, identify service breakdowns, conduct root cause analysis and escalate unresolved matters through the correct channels to ensure sustainable resolution. * Conduct branch infrastructure audits and regional visits to assess h