Ryder
OperationsManager
Neural analysis suggests this role is
optimal for Entry candidates.
“Operations Manager at Ryder. Skills: process management, operational metrics, resource planning. Manage operations and personnel for locations. Optimize labor at the shop”
What You'll Achieve.
Ensure business objectives and labor requirements are met; Ensure customer's needs are being met; Balance financial, operating, quality, safety and asset targets; Meet and/or exceed assigned objectives; Optimize vehicle maintenance cycle time; Meet or exceeds Delivered in Time Promised objectives; Maximize Warranty recovery
Industry & Context.
Breakdown root cause analysis process
1-10% Travel, Safety Sensitive, Non-Regulated Tech, DOT Regulated No
What They're Looking For.
Must Have
H. S. diploma/GED required, Two (2) years or more experience in an operations environment or demonstrated success in a Ryder role required, 0 to One (1) year Supervisory experience required
Nice to Have
Associate's degree preferred, Bachelor's degree preferred, Ability to work with reporting systems to pull data for analysis and decision making is strongly (preferred), Experience using Microsoft word and excel intermediate preferred, Experience with Fleet Management Software preferred, Maintenance and Technical experience in a shop environment preferred
What You'll Do.
Manage operations and personnel for locations
Optimize labor at the shop
Manage customer relationship management
Maintain appearance and maintenance of assigned location
Ensure shop delivers against Net Maintenance Cost per Unit objectives
Oversee execution of Automated Planning System
Manage performance against metrics
Ensure compliance with company processes
How You'll Work.
Team & Collaboration
Cross-functional coordination; Collaborate with Sales Team; Collaborate with Rental; Work with vendor sourcing group
Communication Scope
Ability to communicate effectively both verbally and in writing
Full Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking[here](http://ryder.com/job-applicant-privacy-policy)._ _**Job Description**_ : **Summary** The Manager Operations I manage the operations and personnel for locations with up to 130 equivalent truck units. May have Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians and Service Employees to support the needs of assigned location. The Operations Manager I must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Manager I is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all FMS Shop positions, the Operations Manager I is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager II role. **Essential Functions** * Operations Management: Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair. Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours. Responsible for work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Oversee the execution of the Automated Planning System (APS). * Labor Managemen
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