OperationsManager

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. **Job purpose** Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements. Coordinate all organization’s operations. You will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. You will manage a team of managers, training managers, and other direct reports. **Duties and responsibilities** ▪ Oversee and direct activities of a number of LOBs along with all Team Leaders and staff ▪ Responsible for a wide spectrum duty and must be able to multitask with ease and proficiency ▪ Manage Circle Leaders to ensure program’s productivity and customer satisfaction/client performance objectives are met efficiently ▪ Responsible for regular and often daily interaction with all the company departments, campaigns and the whole management team. ▪ Responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like. ▪ Develop individual & team goals and implement plans to carry out objectives. ▪ Ensure compliance with all established policies and procedures ▪ Guide Circle Leaders in meeting team and individual goals ▪ Ensure delivery of Client KPIs Target including day to day service level, customer experience, q